Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

NeNe Izima

Carrollton,Ga

Summary

Caring Youth Care Worker with years of experience mentoring troubled adolescents. Adept at working with homeless, runaway and delinquent youth. Diligent in supervising youth activities, teaching life skills and promoting self-esteem and healing through individual and group counseling.

Overview

12
12
years of professional experience

Work History

Office Manager

Dr. Abby’s Office VPN
01.2018 - Current
  • Oversee and support all administrative duties in the office and ensure that office is operating smoothly
  • Manage office supplies inventory and place orders as necessary
  • Perform receptionist duties: greet visitors, and answer and direct phone calls
  • Receive and sort incoming mail and deliveries, and manage outgoing mail
  • Develop office policies and procedures, and ensure they are implemented appropriately


Security Guard and Concierge

Thorpe Enterprises
04.2020 - 10.2021
  • Assume overall responsibility for the safety and security of designated areas
  • Complete incident reports and required documentation for all security incidents
  • Respond to emergencies and incidents within designated areas promptly and according to policy
  • Assist employees and visitors with any concerns they might have
  • Escalate emergency situations to law enforcement as needed
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.

Residential Youth Care Worker (supervisor)

Footprints
11.2013 - 01.2018
  • Completed clear and concise documentation of youth behavior and actions.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed, hired and trained new employees for production positions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Set overall vision and provided team leadership.
  • De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
  • Conducted one-on-one behavior management counseling for clients by teaching coping techniques and giving guidance and support.

Youth Care Worker

Whaley Children Community Center
04.2012 - 10.2013
  • Completed clear and concise documentation of youth behavior and actions.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Evaluated needs of youth and outlined measures to address.
  • Reported child abuse in accordance with legal standards of mandatory reporters.


Education

Bachelor of Science - Medical Case Management

Davenport University
Grand Rapids, MI
04.2012

Skills

  • Business Administration
  • Policy and Procedure Modification
  • Project Management
  • Database Administration
  • Safety Protocols
  • Youth Advocacy
  • Shelter Arrangements
  • Youth Supervision
  • Therapeutic Services
  • Program Evaluation
  • Therapeutic Exercise
  • Life Skills Instruction
  • Community Services Coordination
  • Youth Interviewing
  • Crisis Situations
  • Property Patrol
  • Perimeter Patrol
  • Safety and Security
  • Crime Prevention
  • Report Preparation
  • CCTV Monitoring
  • Security Inspection

Timeline

Security Guard and Concierge

Thorpe Enterprises
04.2020 - 10.2021

Office Manager

Dr. Abby’s Office VPN
01.2018 - Current

Residential Youth Care Worker (supervisor)

Footprints
11.2013 - 01.2018

Youth Care Worker

Whaley Children Community Center
04.2012 - 10.2013

Bachelor of Science - Medical Case Management

Davenport University

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NeNe Izima