Summary
Overview
Work History
Education
Skills
Timeline
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Nerex Jean

Daytona Beach,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.I am a focused organized individual who would be a great asset to your company.

Overview

20
20
years of professional experience

Work History

Manager

Boost Mobile
04.2020 - 11.2023
  • Maintain upkeep of stores, inventory, sales reps, sales, retention, organizing events, hiring and training employees.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Member Retention Specialist

American Auto Club Association
02.2015 - 10.2018
  • Reconciling and Retaining exclusive members to the organization
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Sales and Lease consultant

Daytona Maserati
06.2013 - 03.2015
  • Having extensive product knowledge
  • Meeting and exceeding the companies projected quotas.
  • Collaborated with maintenance teams to ensure timely completion of repairs, enhancing tenant retention rates.
  • Implemented a streamlined application process, reducing paperwork burden for both applicants and staff while maintaining compliance standards.
  • Increased sales renewal rates by building strong rapport with current clients and addressing their concerns in a timely manner.

Airport safety

Sanford airport authority
02.2004 - 08.2012
  • Direct civilian vehicles, ensure safety around the airport grounds, and manage public transportation
  • Coordinated emergency response efforts during critical incidents to minimize potential harm or damage to passengers, employees, or facilities.
  • Enhanced security measures by working closely with law enforcement agencies and ensuring compliance with federal regulations.
  • Maintained a high level of safety within the airport premises by enforcing strict adherence to safety protocols and conducting regular inspections.

Rental agent, Key holder

U-Save Car Rental
01.2007 - 01.2012
  • Providing vehicles and insurance to clients
  • Kept meticulous records of all transactions, providing transparent communication between all parties involved in the rental process.
  • Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.

Education

High School Diploma -

Seminole High School
Seminole, FL
06.2009

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Sales Techniques
  • Sales management
  • Performance Evaluations
  • Negotiation
  • Customer Service
  • Hiring and Training

Timeline

Manager

Boost Mobile
04.2020 - 11.2023

Member Retention Specialist

American Auto Club Association
02.2015 - 10.2018

Sales and Lease consultant

Daytona Maserati
06.2013 - 03.2015

Rental agent, Key holder

U-Save Car Rental
01.2007 - 01.2012

Airport safety

Sanford airport authority
02.2004 - 08.2012

High School Diploma -

Seminole High School

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Nerex Jean