Nevaeh Galvan
Euless,TX
Summary
Dedicated and hardworking professional with a strong background in customer service, multitasking, and management. Committed to delivering exceptional experiences that leave a lasting impression on every customer. Proven ability to thrive in fast-paced environments while maintaining a focus on quality and efficiency. Passionate about fostering positive relationships and ensuring customer satisfaction at every interaction.
Overview
3
3
years of professional experience
Work History
Shift Leader
Paris Baguette
Grand Prairie, TX
11.2025 - Current
- Supervised shift operations, ensuring smooth service flow and timely task completion.
- Resolved customer concerns quickly to maintain positive guest experiences and service quality.
- Trained new team members on POS procedures, service standards, and store policies.
- Monitored food safety and cleanliness standards throughout opening and closing routines.
- Checked product displays and replenished bakery items to maintain store presentation.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Supported cash handling, register accuracy, and end-of-shift reconciliation tasks.
Manager
Braum's Ice Cream & Burger Restaurant
Mansfield, TX
02.2025 - 10.2025
- Resolved customer questions and complaints escalated to management, improving overall customer satisfaction.
- Led training for newly hired employees, facilitating smoother onboarding and integration into the team.
- Assigned work to staff, setting priorities and goals.
- Provided leadership and training to newly hired employees.
- Compiled daily reports and roster to track team attendance and performance.
- Supervised daily operations, ensuring efficient service delivery and enhancing customer satisfaction.
- Organized daily reports and roster.
Team Member
Whataburger
Corpus Christi, TX
02.2024 - 05.2024
- Greeted customers warmly upon entering store, enhancing their shopping experience.
- Operated cash registers to process payments from customers.
- Addressed customer needs by responding to specific requests.
- Collaborated with team members to achieve our daily goals.
- Sought opportunities to exceed job requirements, contributing to overall team success.
- Addressed specific customer requests promptly, ensuring satisfaction and loyalty.
Education
High School Diploma -
Roy Miller High School
Corpus Christi, TX05-2024
Skills
- Customer service
- Team leadership
- Conflict resolution
- Performance reporting
- Inventory control
- Cash management
- Clear communication
- Team motivation
- Thrive in high-pressure environments
- Adaptable learner
ABOUT ME
I'm currently attending school in hopes of getting into the radiology program at TCC. In my free time I enjoy baking and a variety of arts and crafts. As the eldest sibling, I've naturally taken on leadership and responsibility from a young age, which has strengthen my ability to manage tasks and support others. I strongly believe in helping others without any judgment and try to spread as much positivity as I can!
Timeline
Shift Leader
Paris Baguette
11.2025 - Current
Manager
Braum's Ice Cream & Burger Restaurant
02.2025 - 10.2025
Team Member
Whataburger
02.2024 - 05.2024
High School Diploma -
Roy Miller High School