Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nevaeh Valenza

madison

Summary

Hospitality leader prepared to oversee guest services and team operations. Experience in in managing high standards in fast-paced environments while ensuring exceptional customer experiences. Strong focus on team collaboration, adaptability, and achieving operational goals.

Overview

3
3
years of professional experience

Work History

Hostess Manager

Chicago Boat Rentals
05.2022 - 05.2025
  • Managed high-pressure situations with patience, maintaining excellent customer service during peak hours.
  • Fostered a positive work atmosphere, promoting open communication between staff and management.
  • Contributed to overall success by proactively addressing operational challenges as they arose.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Maintained an orderly work space to enhance productivity
  • Provided assistance to customers over the phone
  • Strategically allocated time slots and handled booking arrangements
  • Empowered workers to independently handle common issues and maintain strict safety standards.
  • Trained workers in policies, safety requirements and specifics of activities.
  • Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.

Education

Psychology

UW Madison
Madison, WI
05-2028

Skills

  • Customer service
  • Email correspondence
  • Cross functional collaboration
  • Phone etiquette
  • Coaching and mentoring
  • Problem-solving
  • Time management
  • Handling online customer data
  • Decision-making

Timeline

Hostess Manager

Chicago Boat Rentals
05.2022 - 05.2025

Psychology

UW Madison

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