NEYSHA THEYS
Summary
Proven expertise in master calendar management and exceptional customer service, honed at Sterling Bank and other notable institutions. Spearheaded the coordination of seamless travel arrangements and high-level meeting support. Skilled in maintaining information confidentiality and orchestrating events, demonstrating a results-driven approach to administrative excellence.
Overview
11
11
years of professional experience
Work History
Executive Administrative Assistant
Sterling Bank
10.2003 - 08.2008
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
Administrative Assistant
University of Texas Medical School
11.2001 - 10.2003
- Maintained inventory of office supplies and placed orders.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Support Assistant
University of Texas Medical School
09.1998 - 05.2001
- Created, prepared, and delivered reports to various departments.
- Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Scheduled and coordinated meetings and personal schedules of executives and team members.
Pharmacy Cashier and Assistant
Eckerd Drugs
09.1997 - 09.1998
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, Texas08.1998
Skills
- Master calender management
- Travel Coordination
- Information confidentiality
- Scheduling
- Event Coordination
- Meeting Support
- Customer Service
Oak Forest Foster Closet, Horne Elementary PTO (Secretary), Truitt Middle School Cultural Committee
Various volunteer appointments with community organizations.
Timeline
Executive Administrative Assistant
Sterling Bank
10.2003 - 08.2008
Administrative Assistant
University of Texas Medical School
11.2001 - 10.2003
Support Assistant
University of Texas Medical School
09.1998 - 05.2001
Pharmacy Cashier and Assistant
Eckerd Drugs
09.1997 - 09.1998
Bachelor of Arts - Psychology
University of Houston
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