Ngina Howard
Baltimore,MD
Summary
Results-driven and diligent property manager skilled in financial budgeting, reporting, and exceptional communication. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
10
10
years of professional experience
Work History
Property Manager
Morgan Properties
Dundalk, MD
10.2023 - Current
- Oversaw lease agreements, verifying compliance with regulations and property policies.
- Managed tenant relations, addressing inquiries and resolving issues promptly.
- Coordinated maintenance requests, ensuring timely completion of repairs and upkeep.
- Conducted property inspections, identifying areas for improvement and preventive maintenance.
- Analyzed budget reports to optimize operational costs and improve financial performance.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Assistant Property Manager
Morgan Properties
Randallstown, MD
04.2020 - 10.2023
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Coordinated tenant communication to enhance resident satisfaction and retention.
- Streamlined maintenance request workflows, improving response times and service quality.
- Conducted property inspections to identify issues and implement timely corrective actions.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Bookkeeper
Morgan Properties
Randallstown, MD
06.2016 - 04.2020
- Reconciled bank statements and financial reports to maintain accurate records.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Implemented improved bookkeeping procedures, enhancing efficiency and accuracy of financial data.
- Mentored junior staff in bookkeeping practices, fostering a collaborative team environment.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
Engineering
Morgan State University
Baltimore, MDSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Leasing operations
- Exceptional oral and written communication skills
- Staff management
- Leasing and sales
- Financial budgeting and reporting
- Maintenance coordination
Timeline
Property Manager
Morgan Properties
10.2023 - Current
Assistant Property Manager
Morgan Properties
04.2020 - 10.2023
Bookkeeper
Morgan Properties
06.2016 - 04.2020
Engineering
Morgan State University