Results-driven Store Manager with expertise in store operations, staff training, and sales strategy. Proven ability to enhance customer satisfaction and optimize inventory management for increased profitability. Dynamic Store Manager with a proven record in optimizing store operations and enhancing customer satisfaction through effective sales strategies and staff training.
Overview
16
16
years of professional experience
Work History
Store Manager
Goodwill Of The Olympics And Rainier Region
Shelton
07.2022 - 02.2026
Managed daily store operations and ensured efficient workflow.
Trained and supervised staff to enhance customer service skills.
Implemented visual merchandising standards to improve product displays.
Organized inventory management processes for optimal stock levels.
Resolved customer inquiries and complaints effectively and promptly.
Conducted regular inspections to maintain store cleanliness and safety standards.
Developed staff schedules to align with peak shopping hours and needs.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Developed strategies to maximize sales and profitability.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Managed daily banking activities such as deposits and withdrawals.
Monitored inventory levels and placed orders to restock shelves.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cook
Wandering In Time Productions
Bonney Lake
08.2010 - 08.2024
Traveled with Rennassaince Faire
Prepared food items according to company recipes and standards.
Maintained cleanliness and organization of kitchen workstations.
Followed health and safety regulations to maintain food quality.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Monitored temperatures of prepared food and cold-storage areas.
Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Distributed food to service staff for prompt delivery to customers.
Handled advanced thawing and food pre-preparation for upcoming meals.
Assistant Manager
Goodwill Of The Olympics And Rainier Region
Lacey
01.2020 - 06.2022
Supervised daily operations to ensure efficient workflow and customer satisfaction.
Trained and mentored staff on policies, procedures, and best practices.
Managed inventory levels to maintain optimal stock for retail operations.
Recruited and trained new employees to meet job requirements.
Delegated work to staff, setting priorities and goals.
Interviewed prospective employees and provided input to HR on hiring decisions.
Production Worker
Goodwill Of The Olympics And Rainier Region
Olympia
08.2015 - 01.2020
Inspected finished goods for quality assurance and compliance standards.
Assisted in training new employees on equipment operation and safety practices.
Followed safety protocols to minimize risks during production activities.
Collaborated with team members to maintain a clean and organized workspace.
Reported any issues to supervisor immediately for resolution.
Inspected product quality prior to packaging and shipment.
Tracked production data such as number of items produced per hour, day, week.
Helped achieve team goals by rotating production lines and daily duties to meet demand.
Line Cook
Tofu Hut Asian Fusion Restaurant
Lacey
10.2014 - 12.2015
Prepared ingredients by chopping, marinating, and measuring for daily menu items.
Cooked meals according to recipes and restaurant standards for quality and consistency.
Maintained a clean and organized kitchen environment to ensure safety and efficiency.
Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Set up workstations with needed ingredients, utensils and cooking equipment.
Communicated effectively with other staff members regarding orders and menu changes.
Cleaned food preparation areas, cooking surfaces, and utensils.
Stocked and restocked kitchen supplies as needed.
Set up and performed initial prep work for soups, sauces, and salads.
Organized the storage area to ensure that all necessary items were readily accessible.
Tracked inventory levels of all products used in the kitchen on a daily basis.
Cook
Wendys Fast Food
Lacey
03.2014 - 10.2015
Prepared and cooked menu items according to company standards.
Maintained cleanliness of kitchen equipment and workstations.
Assisted in training new kitchen staff on proper procedures.
Engaged with customers to address any special requests or concerns.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Operated grills, fryers and broilers to cook items to quality guidelines.
Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Chopped, diced and sliced vegetables and fruit ahead of rush periods.
Managed portion control using correct utensils during preparation and plating.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.