Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Anderson

Minneapolis,MN

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Server

Gold Nugget Tavern And Grille
Minnetonka, MN
01.2022 - 02.2023
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales by at least 10% every shift worked.
  • Increased sales significantly by upselling higher-end products to customers
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Cultivated warm relationships with regular customers

Outdoor Maintenance Crew Member

Appledoorn's Sunset Bay Resort
Isle, MN
09.2021 - 01.2023
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Met customers needs while utilizing ice houses. For example, making sure propane tanks were full, gas generators were working, and customers had everything they needed to stay warm overnight
  • Handled between 10 and 20 ice houses each night.

Server

Libertine
Minneapolis, MN
03.2016 - 10.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Did sales of well over $1500 each night.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior

Education

Associate of Applied Science - Construction Trades

Minneapolis Community And Technical College
Minneapolis, MN
06.2016

Skills

  • Menu memorization
  • High-volume dining
  • Food sales and promotion
  • Daily specials memorization
  • Dining area maintenance
  • Order accuracy
  • Banquet coordination

Timeline

Server

Gold Nugget Tavern And Grille
01.2022 - 02.2023

Outdoor Maintenance Crew Member

Appledoorn's Sunset Bay Resort
09.2021 - 01.2023

Server

Libertine
03.2016 - 10.2019

Associate of Applied Science - Construction Trades

Minneapolis Community And Technical College

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Nicholas Anderson