Nicholas Avila
Caledonia ,MI
Summary
Seasoned professional with a proven track record at Zen Landscape LLC, excelling in customer service and time management. Demonstrated ability to enhance customer satisfaction and optimize operations, leveraging strong problem-solving and relationship-building skills. Achieved significant improvements in workflow and team collaboration, with a focus on strategic planning and financial management.
Overview
6
6
years of professional experience
Work History
Co-Owner
Zen Landacape LLC
Grandville, MI
01.2023 - 06.2024
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Sales Associate
Avalon Pontoon Boats
Greenville
02.2024 - 06.2024
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Worked to sell boats during large events such as the Grand Rapids Boat Show.
Irrigation Foreman
Pro Mow Lawncare and Landscape
Byron Center, MI
06.2021 - 12.2022
- Consistently met project deadlines through effective time management skills and strong team leadership abilities.
- Maintained positive working relationships with suppliers, negotiating favorable pricing on materials while ensuring timely delivery to job sites.
- Managed a team of skilled workers, ensuring timely completion of projects and high-quality workmanship.
- Continuously updated personal knowledge of industry advancements by attending professional conferences, workshops, and online courses.
General Laborer
West Michigan International
Grand Rapids, MI
05.2018 - 06.2020
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Detailed new vehicles prior to completion of sale.
- Worked to organize files within data system.
Education
Associate Of Business Administration - Business Management
Davenport University
Grand Rapids, MI08.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Relationship Building
Timeline
Sales Associate
Avalon Pontoon Boats
02.2024 - 06.2024
Co-Owner
Zen Landacape LLC
01.2023 - 06.2024
Irrigation Foreman
Pro Mow Lawncare and Landscape
06.2021 - 12.2022
General Laborer
West Michigan International
05.2018 - 06.2020
Associate Of Business Administration - Business Management
Davenport University