Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Baker

Eagan,MN

Summary

Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.

Overview

8
8
years of professional experience

Work History

Store Leader

Speedway
04.2023 - Current


  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
  • Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels in store.
  • Boosted brand awareness through creative and multifaceted marketing strategies.
  • Established open communication channels with employees to encourage feedback sharing and improve team dynamics.

General Manager

AmericInn Hotel & Suites
02.2022 - 02.2023
  • Implemented and reviewed budgets, trained employees and scheduled work shifts.
  • Led a diverse group of professionals, creating a supportive environment resulting in high employee contentment.
  • Developed and implemented strategies to increase sales and profitability.
  • Fostered enduring partnerships with clients, vendors, and partners to drive sustained growth and loyalty.

Front Desk Manager

AmericInn Hotel & Suites
10.2021 - 02.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.

Health Plan Specialist

Medica HealthCare Plans
10.2020 - 10.2021
  • Processed enrollment applications efficiently while adhering strictly to company guidelines for data entry accuracy and security.
  • Educated members on available benefits and resources, empowering them to make informed health decisions.
  • Collaborated with cross-functional teams to identify areas for process improvement, resulting in increased efficiency within the department.
  • Analyzed data sets related to member utilization patterns, providing valuable insights for future program enhancements.

Customer Service Manager

OfficeMax
11.2016 - 04.2018
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Simley Senior High School
05.2014

Skills

  • Store safety
  • Store operations
  • Team Management
  • Promotions planning
  • Customer Service
  • Conflict Resolution

Timeline

Store Leader

Speedway
04.2023 - Current

General Manager

AmericInn Hotel & Suites
02.2022 - 02.2023

Front Desk Manager

AmericInn Hotel & Suites
10.2021 - 02.2022

Health Plan Specialist

Medica HealthCare Plans
10.2020 - 10.2021

Customer Service Manager

OfficeMax
11.2016 - 04.2018

High School Diploma -

Simley Senior High School
Nicholas Baker