Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicholas Chambers

Matthews,NC

Summary

Proven leader in the mobile industry with a track record of enhancing customer satisfaction and boosting brand visibility at T-Mobile. Skilled in Java and adept at fostering strong customer relationships, I have spearheaded targeted marketing campaigns and streamlined retail operations, significantly increasing revenue and brand exposure.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Mobile Expert

Tmobile
11.2023 - Current
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.

Retail Associate Manager

Tmobile
02.2018 - 11.2023
  • Streamlined store operations by organizing displays, maintaining cleanliness, and implementing efficient processes.
  • Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.

Marketing Associate

T-Mobile
02.2017 - 02.2018
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Enhanced social media presence with creative content and effective targeting.
  • Coordinated successful trade shows and events, increasing brand exposure and generating new business leads.

Education

3 Years - Computer Science

Appalachian State University
Boone, NC

Skills

  • Cross-platform Proficiency
  • Mobile Security Best Practices
  • Real-time communication features
  • Java expertise
  • Customer Service
  • Strong Communication and Interpersonal Skills
  • Team Supervision

Certification

Currently working on IT certification from Google.

Timeline

Mobile Expert

Tmobile
11.2023 - Current

Retail Associate Manager

Tmobile
02.2018 - 11.2023

Marketing Associate

T-Mobile
02.2017 - 02.2018

3 Years - Computer Science

Appalachian State University

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Nicholas Chambers