Nicholas Duarte
Lake Worth
Summary
Started with Panera Bread in 2015 as a food preparer. Promoted to a shift manager in 2019 and a trainer. My duties included training new employees when they were hired. In 2020 I was given the opportunity to become the Catering Coordinator. With 5 years of catering industry experience. Maintaining high standards in catering, preparation, packaging and delivery to achieve client satisfaction. Effectively manages banquet operations to promote quality service while meeting financial goals.
Overview
10
10
years of professional experience
Work History
Catering Coordinator
Panera Bread
08.2015 - Current
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Increased repeat business through strong relationship-building with clients and vendors.
- Managed budgets for each event, ensuring cost-effective practices without compromising quality or customer satisfaction.
- Strengthened vendor relationships, negotiating competitive pricing for ingredients and supplies.
Education
High School Diploma -
Park Vista Community High School
Boynton Beach05-2017
No Degree - EMT
Health Career Insitute
West Palm Beach, FL01-2020
Skills
- Customer service
- Time management
- Catering sales
- Flexibility
- Food safety
- Sanitation and food safety
- Client relationship management
- Quality assurance
- Event planning
- Catering marketing
- Teamwork
- Reliable and responsible
Timeline
Catering Coordinator
Panera Bread
08.2015 - Current
High School Diploma -
Park Vista Community High School
No Degree - EMT
Health Career Insitute
Similar Profiles
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Gina WrightGina Wright
Sales Associate at Panera BreadSales Associate at Panera Bread
Elina KujalaElina Kujala
Associate Team Lead at Panera BreadAssociate Team Lead at Panera Bread
Brendan MintonBrendan Minton
Team Leader at Panera BreadTeam Leader at Panera Bread
Michael H. CavanaughMichael H. Cavanaugh
Head of Operations at NinjaTrader GroupHead of Operations at NinjaTrader Group