Nicholas Enders
Woodbury,TN
Summary
Dedicated customer service professional with strong problem-solving and communication skills. Proven ability to enhance customer relationships and streamline service processes, contributing to improved satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Terrepower
Smyrna, Tennessee
10.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with team members to enhance customer service processes and practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Assistant General Manager
Wise Guys Vapes
Schaumburg, Illinois
04.2021 - 09.2022
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management to ensure product availability and compliance.
- Implemented marketing strategies to increase brand visibility and sales.
- Coordinated staff schedules to optimize workforce efficiency and coverage.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Developed training materials for new employees on company policies and procedures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock.
Team Lead
Wise Guys Vapes
Fox River Grove, Illinois
07.2018 - 04.2021
- Trained and mentored team members on product knowledge and sales techniques.
- Delegated daily tasks to team members to optimize group productivity.
- Managed conflict resolution within the team to maintain a positive work environment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations in a fast-paced retail environment.
- Managed inventory levels to ensure product availability for customers.
- Developed promotional displays to enhance product visibility and customer engagement.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Education
Some College (No Degree) - Culinary
McHenry County College
Crystal Lake, ILHigh School Diploma -
Crystal Lake Central Highschool
Crystal Lake, ILSkills
- Client relationship management
- Product knowledge
- Conflict resolution
- Process improvement
- Inventory management
- Team leadership
- Employee onboarding
Timeline
Customer Service Representative
Terrepower
10.2022 - Current
Assistant General Manager
Wise Guys Vapes
04.2021 - 09.2022
Team Lead
Wise Guys Vapes
07.2018 - 04.2021
Some College (No Degree) - Culinary
McHenry County College
High School Diploma -
Crystal Lake Central Highschool