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Results-oriented professional with a diverse background in administrative support, technical operations, and data management. Skilled in managing complex workflows, ensuring operational efficiency, and delivering high quality results across various industries. Adept at leveraging technical expertise, organizational skills, and strong communication abilities to meet organizational goals.
Developed strong customer relationship management and problem-solving skills in fast-paced environment. Excel at understanding client needs and providing tailored solutions to enhance satisfaction. Looking to transition into new field where these skills can be leveraged to drive positive outcomes.

Dedicated and reliable professional with over 11 years of varied experience across security. Expert in operations management with extensive experience in armed and unarmed asset transport and delivery services along with an extensive history of customer service involvement. Proven track record in enhancing customer service and efficiency in government positions within a successful industry. Skilled in developing and implementing effective operational strategies to meet organizational goals. Strong work ethic developed from early workforce experience building adaptability across high-responsibility roles. Reaching every goal to obtain all credentials required such as DOT compliance certification, armed security license, security guard card and all other required documents and certificates. Proven ability to thrive in fast-paced environments, demonstrating professionalism and strong decision-making skills. Recognized for effective problem-solving and delivering results under pressure. Committed to maintaining high standards of performance and achieving organizational goals. Communication and ability to uphold safety, efficiency, and organization in any role or opportunity given.

Security professional with over 11 years of experience in many roles such as delivery management, customer service industry, armed and unarmed security, specializing in strategic planning and incident response across diverse environments including hospitals, banks, and corporate offices. Demonstrates expertise in loss prevention, access control, and safety dispatch, with a proven track record of maintaining zero-incident records in high-risk scenarios. Skilled in optimizing delivery services and enhancing customer satisfaction through efficient route management and prompt issue resolution.

Dedicated Customer Service Specialist experienced in prioritizing tasks and multi-tasking in fast-paced environments. Achieved efficient task completion and enhanced team performance through strong communication, problem-solving, and time management skills. Focused on building positive customer relationships by effectively addressing needs with empathy and active listening.

Resourceful professional with proven abilities in customer service and communication, seeking to leverage strong organizational and problem-solving skills in a Search Consultant/Remote Recruiter role. Experience includes addressing inquiries, resolving issues, and promoting services effectively. Possesses excellent time management and multitasking capabilities, complemented by a 3.78 GPA in Criminal Justice and Dean's List recognition. Eager to apply these foundational skills to identify and connect top talent, contributing to successful recruitment outcomes.

Nicholas Jean Diaz

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Customer Service Representative

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High School Diploma -

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Mover

Customer Service Representative

High School Diploma -

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