Nicholas Kurtz
Las Vegas
Summary
Dynamic and dedicated with extensive experience in customer service at Starbucks, excelling in fast-paced environments. Proven ability to enhance customer engagement and maintain high standards of cleanliness. Skilled in cash handling and time management, consistently delivering quality results while training team members and optimizing operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Sweet Sin
01.2024 - Current
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of work area during shifts.
- Assisted team members with food preparation tasks efficiently.
- Operated kitchen equipment safely under supervision, following safety protocols.
- Processed customer orders accurately using point-of-sale systems.
- Learned menu items and ingredients to provide informed recommendations to customers.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Counter Service Pizza Maker
Pieology
08.2022 - 01.2024
- Prepared custom pizzas using fresh ingredients, ensuring quality and consistency.
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
- Managed inventory levels, restocking supplies to maintain seamless operations during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Implemented portion control measures to minimize food waste and enhance profitability.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
Barista
Starbucks
07.2021 - 05.2022
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and equipment throughout shifts.
- Provided exceptional customer service, resolving issues to enhance satisfaction and loyalty.
- Operated espresso machines and other equipment efficiently to ensure timely beverage production.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Food Preparation Worker
Dunkin
06.2021 - 08.2021
- Prepared and assembled food items according to established recipes and quality standards.
- Maintained cleanliness and organization of food preparation areas to ensure compliance with health regulations.
- Operated kitchen equipment safely, including ovens, fryers, and mixers, while adhering to safety protocols.
- Assisted in inventory management by monitoring stock levels and reporting shortages to supervisors.
Delivery Driver/Warehouse Assistant
Consolidated Electrical Distributors Bakersfield
06.2019 - 08.2019
- Delivered electrical supplies efficiently to diverse customer locations, ensuring timely service.
- Collaborated with warehouse staff to streamline order fulfillment and enhance delivery accuracy.
- Managed delivery schedules effectively, optimizing routes for maximum efficiency and reduced costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
Warehouse Assistant
Pavletich Electric & Communications
06.2018 - 07.2018
- Implemented organizational strategies for storage spaces, optimizing accessibility of products.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Education
High School Diploma -
North Bakersfield Highschool
Bakersfield, CA05-2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Integrity and honesty
- Learning agility
Certification
- Food Handler Safety - Oct 2027
- Alcohol Awareness Training - April 2028
Timeline
Crew Member
Sweet Sin
01.2024 - Current
Counter Service Pizza Maker
Pieology
08.2022 - 01.2024
Barista
Starbucks
07.2021 - 05.2022
Food Preparation Worker
Dunkin
06.2021 - 08.2021
Delivery Driver/Warehouse Assistant
Consolidated Electrical Distributors Bakersfield
06.2019 - 08.2019
Warehouse Assistant
Pavletich Electric & Communications
06.2018 - 07.2018
High School Diploma -
North Bakersfield Highschool