Nicholas Marulanda
Miami
Summary
Dynamic Property Manager with a proven track record at Space Shop Self Storage, excelling in customer service and team leadership. Expert in property management and vendor relations, I successfully implemented strategies that enhanced occupancy rates and improved tenant satisfaction. Strong communicator dedicated to fostering a collaborative environment and driving operational excellence.
Overview
10
10
years of professional experience
Work History
Property Manager
Space Shop Self Storage
05.2022 - Current
- Managed day-to-day operations of facility, ensuring high standards of customer service and satisfaction.
- Oversaw rental agreements and payment collection processes, maintaining accurate tenant records.
- Conducted regular property inspections, identifying maintenance needs and coordinating repairs promptly.
- Implemented inventory management system for efficient tracking of storage units and supplies.
- Developed marketing strategies to increase occupancy rates and enhance community engagement.
- Trained and mentored staff on operational procedures, improving team performance and efficiency.
- Established positive relationships with vendors, negotiating contracts to secure favorable terms for services provided.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Sales Manager
Home Depot
10.2019 - 05.2022
- Developed and implemented sales strategies to drive revenue growth and enhance customer engagement.
- Led and mentored sales team, fostering a collaborative environment to achieve performance targets.
- Analyzed market trends to identify opportunities for product promotions and inventory optimization.
- Enhanced customer experience through staff training on product knowledge and service excellence.
- Managed budgeting processes, ensuring alignment with strategic business goals and profit margins.
- Conducted regular performance reviews, providing feedback and setting objectives to promote team development.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Call Center Supervisor
Chewy.com
11.2018 - 10.2019
- Supervised daily operations, ensuring adherence to customer service standards and protocols.
- Trained and mentored team members on effective communication and problem-solving techniques.
- Analyzed call center metrics to improve performance and enhance customer satisfaction rates.
- Developed training programs that increased staff efficiency and reduced onboarding time for new hires.
- Evaluated employee performance through monitoring calls and providing constructive feedback for development.
Customer Service Manager
Lowes Home Improvment
08.2015 - 09.2019
- Led customer service team to enhance overall satisfaction and resolve complex issues effectively.
- Developed and implemented training programs to improve staff performance and service quality.
- Analyzed customer feedback to identify trends, drive improvements, and optimize service delivery.
- Managed conflict resolution processes, ensuring positive outcomes for customers and staff alike.
Education
Bachelor of Science - Communications
Florida International University
Miami, FL12-2026
Associate of Applied Science - Communications
Broward College
Fort Lauderdale, FL12-2023
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Staff management
- Leasing and sales
- Property tours and inspections
- Financial budgeting and reporting
- Property management expertise
- Valid Florida driver's license
- Team supervision
- Work order management
- Quality control
- Vendor relationship management
- Inventory replenishment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Property Manager
Space Shop Self Storage
05.2022 - Current
Sales Manager
Home Depot
10.2019 - 05.2022
Call Center Supervisor
Chewy.com
11.2018 - 10.2019
Customer Service Manager
Lowes Home Improvment
08.2015 - 09.2019
Bachelor of Science - Communications
Florida International University
Associate of Applied Science - Communications
Broward College