Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicholas Marulanda

Miami

Summary

Dynamic Property Manager with a proven track record at Space Shop Self Storage, excelling in customer service and team leadership. Expert in property management and vendor relations, I successfully implemented strategies that enhanced occupancy rates and improved tenant satisfaction. Strong communicator dedicated to fostering a collaborative environment and driving operational excellence.

Overview

10
10
years of professional experience

Work History

Property Manager

Space Shop Self Storage
05.2022 - Current
  • Managed day-to-day operations of facility, ensuring high standards of customer service and satisfaction.
  • Oversaw rental agreements and payment collection processes, maintaining accurate tenant records.
  • Conducted regular property inspections, identifying maintenance needs and coordinating repairs promptly.
  • Implemented inventory management system for efficient tracking of storage units and supplies.
  • Developed marketing strategies to increase occupancy rates and enhance community engagement.
  • Trained and mentored staff on operational procedures, improving team performance and efficiency.
  • Established positive relationships with vendors, negotiating contracts to secure favorable terms for services provided.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Sales Manager

Home Depot
10.2019 - 05.2022
  • Developed and implemented sales strategies to drive revenue growth and enhance customer engagement.
  • Led and mentored sales team, fostering a collaborative environment to achieve performance targets.
  • Analyzed market trends to identify opportunities for product promotions and inventory optimization.
  • Enhanced customer experience through staff training on product knowledge and service excellence.
  • Managed budgeting processes, ensuring alignment with strategic business goals and profit margins.
  • Conducted regular performance reviews, providing feedback and setting objectives to promote team development.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Call Center Supervisor

Chewy.com
11.2018 - 10.2019
  • Supervised daily operations, ensuring adherence to customer service standards and protocols.
  • Trained and mentored team members on effective communication and problem-solving techniques.
  • Analyzed call center metrics to improve performance and enhance customer satisfaction rates.
  • Developed training programs that increased staff efficiency and reduced onboarding time for new hires.
  • Evaluated employee performance through monitoring calls and providing constructive feedback for development.

Customer Service Manager

Lowes Home Improvment
08.2015 - 09.2019
  • Led customer service team to enhance overall satisfaction and resolve complex issues effectively.
  • Developed and implemented training programs to improve staff performance and service quality.
  • Analyzed customer feedback to identify trends, drive improvements, and optimize service delivery.
  • Managed conflict resolution processes, ensuring positive outcomes for customers and staff alike.

Education

Bachelor of Science - Communications

Florida International University
Miami, FL
12-2026

Associate of Applied Science - Communications

Broward College
Fort Lauderdale, FL
12-2023

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Lease renewals
  • Exceptional oral and written communication skills
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Financial budgeting and reporting
  • Property management expertise
  • Valid Florida driver's license
  • Team supervision
  • Work order management
  • Quality control
  • Vendor relationship management
  • Inventory replenishment

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Property Manager

Space Shop Self Storage
05.2022 - Current

Sales Manager

Home Depot
10.2019 - 05.2022

Call Center Supervisor

Chewy.com
11.2018 - 10.2019

Customer Service Manager

Lowes Home Improvment
08.2015 - 09.2019

Bachelor of Science - Communications

Florida International University

Associate of Applied Science - Communications

Broward College