Nicholas Micallef
Round Rock
Summary
Results-oriented leader skilled in implementing strategic initiatives that enhance profitability and foster a positive work culture. With over 10 years of expertise in operations, customer care, and developing effective training programs. Proven ability to motivate and develop team members in competitive environments while ensuring accountability at all levels.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
General Manager
Pappas Restaurants Inc.
San Antonio
10.2021 - Current
- Managed daily operations of a high-volume restaurant, serving over 250k guests and generating more than 15 million in revenue annually.
- Led staff training programs to enhance service quality and team performance within my location, while also operating as a training store for all upper level managers within my market.
- Developed operational procedures to ensure compliance with health and safety regulations.
- Coordinated marketing initiatives that promoted restaurant offerings and enhanced customer engagement.
- Managed all aspects of daily business operations including budgeting, interviewing and staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Guided and supported subordinate managers to foster a cooperative atmosphere throughout the organization.
Senior Kitchen Manager
Pappas Restaurants Inc.
Austin
09.2016 - 10.2021
- Managed daily kitchen operations and ensured compliance with health regulations.
- Trained and mentored kitchen staff on food preparation techniques and safety protocols.
- Oversaw inventory management and maintained stock levels of ingredients and supplies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Monitored food costs, labor costs, and other expenses to maintain budget goals.
- Conducted regular inventory checks to monitor stock levels and order additional items when needed.
- Reviewed invoices for accuracy prior to submitting payment requests for approval.
- Provided guidance and support to lower-level managers and staff members during high-volume periods.
- Implemented cost-saving measures such as portion control techniques or menu modifications to improve profit and minimize waste.
- Developed training programs for new employees in food preparation techniques, safety protocols.
Floor Manager
Pappas Restaurants Inc.
Pharr
09.2014 - 09.2016
- Oversaw customer service standards and resolved guest complaints.
- Conducted regular team meetings to communicate goals and updates.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Provided training and guidance to new employees regarding store policies and procedures.
- Assigned tasks to team members in accordance with their skillset and daily responsibilities.
- Connected with customers to provide assistance and collect feedback data to identify areas of improvement in service quality.
- Coached team members on customer service techniques and provided feedback on performance.
Waiter
Pappas Restaurants Inc.
Pharr
02.2013 - 09.2014
- Provided attentive service to guests in a fast-paced dining environment.
- Managed food and beverage orders accurately through POS system.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX 08.2012 - 04.2016
Skills
- Budget management
- Inventory control
- Staff training
- Computer operating systems
- Cost analysis
Languages
English
Native/ Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
General Manager
Pappas Restaurants Inc.
10.2021 - Current
Senior Kitchen Manager
Pappas Restaurants Inc.
09.2016 - 10.2021
Floor Manager
Pappas Restaurants Inc.
09.2014 - 09.2016
Waiter
Pappas Restaurants Inc.
02.2013 - 09.2014
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
08.2012 - 04.2016