- DIY and Home Improvement
- Team Sports
- Song Writing
Nicholas Mock
Massillon
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Attentive telecommunications professional with training and experience to handle stressful situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
City of Canton
11.2020 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Business Development Coordinator
Disaster Recovery Services
11.2017 - 11.2020
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Identified new business opportunities by researching market trends and competitor analysis.
- Developed business pipeline using cold and warm techniques.
- Generated new business with marketing initiatives and strategic plans.
Assistant Store Manager
Prime Communications
10.2016 - 11.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Engineer
Sweetwater Sound
02.2015 - 10.2016
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Engaged in industry events and conferences, expanding network and uncovering new business opportunities.
Education
Bachelor of Arts - English
University of Mount Union
Alliance, OH06-2014
Skills
- Critical Thinking
- Active Listening
- Crisis Management
- Computer-based dispatch systems
- CPR and First Aid
- Marketing and Advertising
- Project Management
- Customer Relationship Management (CRM)
- Multitasking
- Organizational Skills
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Public Safety Telecommunicator I, II Certification - Association of Public-Safety Communications Officials (APCO).
Interests
Timeline
911 Emergency Dispatcher
City of Canton
11.2020 - Current
Business Development Coordinator
Disaster Recovery Services
11.2017 - 11.2020
Assistant Store Manager
Prime Communications
10.2016 - 11.2017
Sales Engineer
Sweetwater Sound
02.2015 - 10.2016
Bachelor of Arts - English
University of Mount Union
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