Nicholas Otenberger
Lewis Center
Summary
I am a motivated and result driven professional seeking to pursue a career in sales and marketing, leveraging strong interpersonal skills, customer service experience, and a commitment to delivering value.
Dynamic individual with hands-on experience in customer sales service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2027
2027
years of professional experience
Work History
BayHost
Top Golf
Columbus, OH
2026 - Current
- Managed guest interactions to enhance overall experience and satisfaction.
- Oversaw bay operations, ensuring cleanliness and organization throughout shifts.
- Coordinated with kitchen staff to streamline food and beverage service delivery.
- Implemented procedures that improved workflow efficiency during peak hours.
- Resolved guest inquiries and concerns promptly, fostering positive relationships.
- Monitored equipment functionality, reporting maintenance needs to ensure safety compliance.
- Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
Server
Pizza Cottage
POWELL, OH
07.2021 - 08.2024
- Delivered exceptional customer service during high-volume shifts, ensuring guest satisfaction and repeat business.
- Managed order taking and processing using point-of-sale systems for efficient service delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to customers.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
Crew Member
McDonald's
Lewis Center, OH
06.2017 - 08.2021
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Assisted in food preparation, following safety and quality guidelines.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Managed cash register transactions accurately and efficiently.
- Trained new crew members on operational procedures and customer service techniques.
Education
Bachelor of Science - Digital Design
Delaware Area Career Center
Delaware, OH05-2021
Career Technical Program Certificate - Digital Design
Delaware Area Career Center
Delaware, OH05-2021
Diploma -
Olentangy High School
Lewis Center, OH05-2021
Skills
- Punctuality
- Cleanliness
- Maintaining composure
- Tactfulness
- Upselling strategies
- Problem-solving
Timeline
Server
Pizza Cottage
07.2021 - 08.2024
Crew Member
McDonald's
06.2017 - 08.2021
BayHost
Top Golf
2026 - Current
Bachelor of Science - Digital Design
Delaware Area Career Center
Career Technical Program Certificate - Digital Design
Delaware Area Career Center
Diploma -
Olentangy High School
Capabilities/Awards
- Customer service & relationship building
- Sales and upselling strategies
- Team collaboration and leadership
- Efficiency and results driven mindset
- Strong communication and adaptability