Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicholas Ruggiero

Hickory,NC

Summary

Skilled in providing high-quality customer service with focus on resolving complex problems and building customer loyalty. Strong communicator with ability to communicate effectively across different levels of an organization. Known for maintaining calm under pressure and making key decisions during challenging situations. In previous roles, significantly improved customer satisfaction rates through proactive resolution of conflicts and issues.

Overview

5
5
years of professional experience

Work History

Customer Service Staff Member

Publix
Sherrills Ford, NC
10.2023 - Current
  • Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
  • Handled cash transactions accurately by following established procedures.
  • Processed returns efficiently and effectively according to company policy.
  • Provided product information to customers and addressed all questions promptly and knowledgeably.
  • Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
  • Collaborated with team members from various departments to achieve common goals.
  • Recognized potential security risks or fraudulent activity within the store during shifts.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Server

Sun Up Cafe
Mooresville, NC
05.2022 - Current
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Greeted guests and provided menus.

Server

Alton's Kitchen & Cocktails
Cornelius, NC
10.2019 - 04.2022
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

High School Diploma -

Lake Norman High School
Mooresville
06-2016

Skills

  • Complaint resolution
  • Service standard compliance
  • Relationship building
  • Product knowledge
  • Calm demeanor
  • Active listening
  • Customer service
  • Adaptability and flexibility
  • Team Collaboration
  • Communication

References

References available upon request.

Timeline

Customer Service Staff Member

Publix
10.2023 - Current

Server

Sun Up Cafe
05.2022 - Current

Server

Alton's Kitchen & Cocktails
10.2019 - 04.2022

High School Diploma -

Lake Norman High School

Similar Profiles

CREATE PROFILE
Nicholas Ruggiero