Nicholas Santapaola
Massapequa,NY
Summary
Dependable individual and successful providing with fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Hook And Reel
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Bachelor of Science - Science And Technology
SUNY Farmingdale
Farmingdale, NY05.2024
Skills
- Wine Pairings
- Dining Area Maintenance
- Sales Expertise
- Food Sales and Promotion
- Dining Customer Service
- Guest Relations Management
Timeline
Server
Hook And Reel
02.2023 - Current
Bachelor of Science - Science And Technology
SUNY Farmingdale
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