Nicholas Sweda
Milwaukee,WI
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Have progressed skills over the last five years of administration experience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Systems Administrator
MDS Fulfillment
10.2023 - 05.2024
- Developed several applications in Python to automate the order import process for a nationwide music supply business
- Created SQL queries to determine status of orders and inventory for hundreds of customers as they were processed through a fulfillment process spanning five different warehouses
- Developed automated programs in Python that produce confirmation DAT files to perform various functions such as preventing improper order alterations, verifying order details, updating order contents, and sending out shipping confirmations
- Developed programs to log inventory received by purchase orders and send back confirmations that the inventory was available
- Performed maintenance and troubleshooting of Microsoft Access databases written in Visual Basic
- Created PowerShell scripts to automate the installation of ODBC settings and printer settings for all new PC installations
- Processed and resolved help desk tickets relating to coding errors, network issues, printer malfunctions, VOIP phone problems, PC hardware issues, and a variety of miscellaneous IT issues
- Installed alarm systems, network hardware, network cabling, and network housing units at multiple locations
- Performed user configuration and administration for all incoming personnel using Active Directory, Microsoft Office 365, and in custom Microsoft Access databases
- Configured FTP connections to facilitate file transfer of orders for clients producing tens of thousands of orders per day
- Installed all workstations, printers, document scanners, barcode scanners, network switches as well as performed both preventative and reactive maintenance on all installed hardware
- Responded to cybersecurity incidents and locked down accounts as threats were detected by Sentinel One
Network Operations Center Technician
Tek Systems
09.2022 - 06.2023
- Scripted log updates using PowerShell to catalog NOC activities on a daily basis
- Removed user profiles from Azure and Active Directory when employees were terminated
- Scripted Active Directory updates monthly for personnel reports
- Processed individual account updates for Microsoft Azure
- Configured Azure and IBM Mainframe for various user profile updates
- Responded to organizational changes in the company database
- Utilized Service Now to process and resolve IT related Help Desk Tickets.
Network Operations Center Technician
Navistar
06.2020 - 06.2022
- Organized incident response teams and ran the meetings using Microsoft Teams to resolve major incidents
- Utilized Service Now to process help desk tickets
- Responded to network issues using Solar Winds
- Used Putty to troubleshoot Routers and Modems on multiple continents
- Verified XML script integrity to assure continuation of automated processes
- Conducted backups for disaster recovery.
Premise Technician
ATT Communications
10.2006 - 01.2018
- Independently installed IPTV, VOIP, and internet independently for homes and small businesses across the Greater Milwaukee Area
- Achieved perfect customer surveys for over four years in a row
- Utilized cat-5e, coaxial cable, and fiber optic cable to create private networks for small businesses
- Performed router configurations to enable static IP's for remote access
- Updated firewall settings on routers to prioritize high importance data flows
- Worked outdoors in all kinds of weather including frigid Wisconsin winters to fulfill customer orders.
Cavalry Reconnaissance
United States Army
09.1999 - 01.2001
- Completed tour of duty with an honorable discharge as a Cavalry Reconnaissance Specialist
- Achieved rank of specialist and was in charge of training incoming soldiers on reconnaissance techniques
- Performed well under pressure and was the only PFC to receive the ARCOM accommodation in Task Force Falcon
- Learned attention to detail, punctuality, organization, and discipline.
Education
Associate of Science - Visual Communications
Milwaukee Area Technical College
Milwaukee, WISkills
- Hardware troubleshooting
- Microsoft Office Suite
- Technical Support
- System monitoring
- Data Security
- Incident Management
- Windows administration
- Email Administration
- Network protocols
- Server Hardware
- Database Administration
- Friendly, Positive Attitude
Certification
CISSP
Timeline
Systems Administrator
MDS Fulfillment
10.2023 - 05.2024
Network Operations Center Technician
Tek Systems
09.2022 - 06.2023
Network Operations Center Technician
Navistar
06.2020 - 06.2022
Premise Technician
ATT Communications
10.2006 - 01.2018
Cavalry Reconnaissance
United States Army
09.1999 - 01.2001
Associate of Science - Visual Communications
Milwaukee Area Technical College
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