Summary
Overview
Work History
Education
Skills
Key Qualifications
Timeline
Generic

NICHOLAS TOFOLO III

Greenacres City,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, leading a team and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

16
16
years of professional experience

Work History

Assistant Store Manager

Value Store It
01.2022 - 12.2023
  • Maintaining daily operations, delinquency management, occupancy, maintaining cleanliness standards
  • Showing units, preparation for monthly auctions beginning to end, lien searches, maintaining curb appeal
  • Preparing contracts for U-Hauls
  • Insurance claims.

Guest Service Leader

Target Corporation
01.2018 - 07.2021
  • Managed team members which entailed maintaining an enthusiastic environment where my team is inspired to provide excellent customer service to each guest
  • Created employee work schedules as well as time off
  • Opening and closing the store
  • Completed time sensitive projects
  • Delegating
  • This job required me to be the face of customer relations and resolve guests' needs in a professional manner which upheld the core values of Target.

Loss Prevention Officer

K-Mart Department Store
01.2017 - 07.2018
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.

Customer Service Team Leader

Publix Supermarkets
01.2008 - 01.2016
  • Supervised front end staff
  • Creating weekly work schedules
  • Ensured fast-paced flow through check-out lanes
  • Responsible for handling customer inquiries and complaints
  • Cash drawer maintenance
  • Balancing the bottom line at the end of the night
  • This position molded me into the customer service expert I am today.

Education

Associates - Criminal Justice

Palm Beach State College
Palm Beach, FL
01.2021

Private Investigation - Criminal Justice

City College of Fort Lauderdale
Fort Lauderdale, FL
01.2017

Skills

Management

Customer Service

Problem Solving

Communication

Leadership

Attention to detail

Active Listening

Flexibility

Strong Work Ethic

Key Qualifications

  • Accounts Receivable
  • Cash drawer maintenance
  • Decision Making
  • Flow charts
  • Ledger Balance management
  • Logistics
  • Marketing Displays
  • Mathematical Skills
  • Negotiations and Communication
  • Numeracy
  • Organization
  • Problem Solving Skills
  • Shrinkage

Timeline

Assistant Store Manager

Value Store It
01.2022 - 12.2023

Guest Service Leader

Target Corporation
01.2018 - 07.2021

Loss Prevention Officer

K-Mart Department Store
01.2017 - 07.2018

Customer Service Team Leader

Publix Supermarkets
01.2008 - 01.2016

Associates - Criminal Justice

Palm Beach State College

Private Investigation - Criminal Justice

City College of Fort Lauderdale
NICHOLAS TOFOLO III