Nicholas Withers
Twinsburg,OH
Summary
Excelled in enhancing department efficiency through workflow optimization and coaching, mentoring a team of 52+ to exceed productivity targets. Skilled in customer service and problem-solving, promoting continuous improvement and operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Department Supervisor
Cleveland Clinic Main Campus
Cleveland, OH
04.2017 - Current
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 52+ employees, delegated tasks, and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules for staff to cover operational needs.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
No Degree - Business Administration And Management
Kent State University
Kent, OHSkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Time management
- Leadership skills
- Interactive communication skills
- Workflow optimization
- Growth planning
- Multi-tasking mastery
- Team supervision
- Coaching and mentoring
Affiliations
- Member of the MWPHGLOH
- Cleveland's Prince Hall Masonic Temple- Excelsior Lodge #11 (Senior Steward))
- Vice President of The Jesse Petway Class (Charity Group)
Timeline
Department Supervisor
Cleveland Clinic Main Campus
04.2017 - Current
No Degree - Business Administration And Management
Kent State University