Nichole Hoffert

• Developed and maintained valuable customer relationships.
• Sourced and ordered product and material to fill customer's needs and delivered to their locations, conforming to their safety regulations.
• Used years of experience to guide customers with product knowledge.
• Processed sales transactions and purchase orders along with other inventory processes in Quickbooks.
• Developed strategies for upselling services and product, contributing to overall revenue growth through improved customer engagement.
• Operated skidsteer loader and fork lift to perform warehouse duties.
• Lifted heavy objects to stock shelves and deliver to customers.

• Deliver exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
• Assist customers in person and over phone calls with their part orders.
• Efficiently prepare warehouse orders for delivery or pick up.
• Perform physical tasks and heavy lifting.
• Operate machinery such as a skid-steer and forklift to transfer pallets, crates, and pipe.
• Load and haul horse trailers and goosenecks with part orders and pipe for deliveries.
• Process customer transactions and perform inventory duties using Quickbooks.
• Comply with oil field company and OSHA safety guidelines.
• Receive inventory and stock shelves maintaining an organized and clean warehouse.
• Communicate with vendors, maintaining sufficient inventory.
• Perform regular part runs and deliveries in the work truck issued to me.

• Safely and punctually delivered essential products to various pipeline locations.
• Kept organized daily expense reports and tracked time spent on each assignment.
• Executed material requests by making purchases at  numerous vendors.
• Assisted with crew vehicle maintenance.
• Maintained versatility in job performances.
• Performed heavy lifting and tasks including trailer towing.

As warehouse manager, I:

• Created and maintained a warehouse system for new and used inventory for oil and gas locations.
• Handled shipping and receiving, some shipments required my use of a skid-steer.
• Performed manual inventory counts in numerous, spread out locations.
• Entered daily expenses and data using multiple computer softwares, including Excel, WellView, and Word.
• Inventory control required travel in the company vehicle assigned to me.
• Delivered part orders to oil field locations when needed.
• Expanded knowledge of the oil industry and my role in it.

As Field Operator, I maintained oil and gas production for 11 wells by completing various tasks as:

• Performed daily mechanical checks and routine maintenance to ensure equipment operation for optimal production and for spill prevention.
• Prepared, maintained, and submitted reports and records of daily gas and liquid volume production.
• Conducted repairs and part replacement on well equipment.
• Monitored tank levels either gauging by tape or use of automation equipment.
• Manually lit flares, combustors, and treater burner pilots.
• Lined up trucking companies for load removals from production tanks.
• Maintained well operation in frigid and harsh weather conditions, often with use of ethanol and heaters.

• Built strong customer relationships with superior service and extensive product knowledge.
• Excelled in expanding work skills and performed duties such as: crimping and banding various hoses, cutting and building chain assemblies, and cutting and threading pipe.
• Assisted customers promptly and politely, in person and via telephone.
• Received and filled product orders for delivery or pick-up.
• Gained knowledge in the operations of each stage of the oil field.
• Stocked shelves with inventory and kept a neat and safe warehouse and work area.
• Delivered parts and pipe to oilfield locations.
• Maintained a positive and fun work environment.

• Built client rapport and maintained satisfaction and loyalty through friendly and professional customer interactions.
• Executed various customer transactions while maintaining a balanced station and money drawer.
• Stayed up-to-date on policies and procedures and compliance standards including customer confidentiality.
• Generally in charge of vault additions from Bank of North Dakota and daily balancing.
• Met customer needs by offering and opening new accounts including checking, savings, and certificates of deposit. I also generated money orders, cashier's checks and performed wire transfers.