Nichole Kalb
Medical Administration
Greenville,TX
Summary
Driven Medical Professional offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Business Office Manager
Lake Pointe Orthopaedics
Rockwall, TX
06.2016 - Current
- Surgical Authorizations
- Credentialing
- Work Comp Coordinator
- Managed the appeal claims process for rejected procedures including documentation, exhibits and doctor consultation notes for all major insurance providers.
- Managing front office responsibilities
- Addressed patient complaints by improving structure and revising customer service guidelines, policies & procedures.
- Revised management and improved organizational structure.
- Executed a strategic plan that allowed increased patient load.
- Advised and counseled patients on the payment process of their financial responsibility as well as creating credit agreements for outstanding balances
- Coached and trained colleagues on office procedures to maintain coordination and organization of all office activities.
- Reported all employees hours for payroll semi-monthly accurately and in a timely manner.
Medical assistant
WARTHAN DERMATOLOGY
Nacogdoches, TX
01.2014 - 05.2016
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Medical Assistant/Front Office
City Chiro Sports Center
Irving, TX
01.2012 - 12.2014
- Patient scheduling.
- Insurance verification.
- Ultrasound treatment.
- X-rays.
- Marketing Education Associate's degree in Healthcare Administration.
- Collected deductibles and copays to post money to patient accounts.
- Kept equipment operating by following operating instructions and troubleshooting any problems.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Education
Medical Assisting
Remington College
Garland, TX 10.2009 - 06.2010
Associates of Science in Business
Paris Junior College
01.2021 - Current
Skills
Policy and procedure modification
Documentation and control
Database administration
Relationship building
Workflow planning
Account Reconciliation
Strategic planning
Teamwork
Self-motivated professional
Timeline
Associates of Science in Business
Paris Junior College
01.2021 - Current
Business Office Manager
Lake Pointe Orthopaedics
06.2016 - Current
Medical assistant
WARTHAN DERMATOLOGY
01.2014 - 05.2016
Medical Assistant/Front Office
City Chiro Sports Center
01.2012 - 12.2014
Medical Assisting
Remington College
10.2009 - 06.2010