NICHOLE LAUFER
Clayton,GA
Summary
Detail-oriented Medical Laboratory Technician in training. Highly organized and diligent with systematic approach to handling specimens and conducting assessments. Skilled multitasker with excellent communication and problem-solving skills. Proven history of maintaining operational compliance in alignment with regulatory guidelines. Ready to bring dedication to learning and commitment to excellence to challenging new role.
Overview
13
13
years of professional experience
Work History
Office Manager
Servpro Of Tri-County And The Mountains
11.2018 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reduced accounts receivable outstanding invoice dates to under 90 days consistently.
- Increased KPI scores by 25% in the first year by streamlining audit process.
- Leveraged data and analytics to make informed decisions and drive business improvements.
District Sales Manager
Victra, Authorized Verizon Retailer
10.2011 - 11.2018
- Led and motivated 40 person team of sales professionals within 9 locations.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Grew YOY sales 20% by consistently meeting and exceeding quotas.
- Aligned database systems with district goals by automating processes and eliminating preventable errors.
Restaurant Manager
Rumor Hazit
05.2010 - 10.2011
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized profits by controlling food, beverage, and labor costs on a daily basis.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
Associate of Applied Science - Medical Lab Technology
North Georgia Technical College
Clarkesville, GA2024
Skills
- Document Management
- Operational Efficiency
- Business Analytics
- Quality Improvement Activities
- Data Analysis and Documentation
- Project Workflow Management
Accomplishments
· Earned an IICRC Certification
· Achieved the Coin of Excellence Award from Verizon 2014 for providing exceptional leadership and business practices.
· Awarded President’s Club Honor for gross profit by Victra by implementing strategic sales processes.
Timeline
Office Manager
Servpro Of Tri-County And The Mountains
11.2018 - Current
District Sales Manager
Victra, Authorized Verizon Retailer
10.2011 - 11.2018
Restaurant Manager
Rumor Hazit
05.2010 - 10.2011
Associate of Applied Science - Medical Lab Technology
North Georgia Technical College
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