Nichole Riggs
Fort Smith,AR
Summary
Skilled in insurance verification and customer service, I excel in enhancing patient experiences at Baptist Health Medical Center. Demonstrated expertise in healthcare industry protocols and front desk supervision, with a proven track record of improving patient admitting processes. My adeptness in phone etiquette and medical billing, coupled with a commitment to confidentiality, positions me as a valuable asset.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Baptist Health Medical Center
Fort Smith, Arkansas
01.2024 - Current
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Greeted patients upon arrival and directed them to the appropriate area.
- Obtained informed consent and payment documentation from patients and filed in system.
- Scanned documents into electronic health record system as needed.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Packaging Machine Operator
Gerber
Fort Smith, Arkans
02.2022 - 12.2023
- Trained new personnel on safe and effective use of packaging machinery.
- Reported defective materials to department supervisors for immediate remediation.
- Monitored production line for jams, pile-ups or glue not adhering properly.
- Maintained a log of production activities, including downtime, repair requirements, and output quantities.
- Assisted in troubleshooting problems with equipment when they occurred during production runs.
- Loaded raw materials into packaging machinery hoppers as needed.
Customer Service Representative
Shared Services Center - Fort Smith
Fort Smith, Ark
11.2021 - 04.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Loan Processor
Total Management
Fort Smith, Arka
07.2016 - 05.2021
- Maintained and updated loan application files and records in accordance with company policies.
- Collaborated with underwriters to resolve any discrepancies in applicant's financial profile or documentation issues.
- Evaluated and approved loan applications based on established criteria.
- Approved or denied loan applications and explained reasoning behind decisions.
- Submitted loan applications to underwriting department for review and approval process.
- Answered customer inquiries via phone, email, and chat.
Education
High School Diploma -
Muldrow High School
Muldrow, OK05-2002
Some College (No Degree) - Business Administration
Strayer University
Skills
- Insurance verifying
- Check-in coordination
- Patient greeting
- Front desk supervision
- Medical billing
- Customer service
- Healthcare industry
- Patient admitting
- Phone etiquette
Timeline
Patient Service Representative
Baptist Health Medical Center
01.2024 - Current
Packaging Machine Operator
Gerber
02.2022 - 12.2023
Customer Service Representative
Shared Services Center - Fort Smith
11.2021 - 04.2022
Loan Processor
Total Management
07.2016 - 05.2021
High School Diploma -
Muldrow High School
Some College (No Degree) - Business Administration
Strayer University