Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nichole Silva

Ephrata,PA

Summary

Knowledgeable and dedicated medical professional with 14 years of extensive experience in healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Looking to make a career change as a healthcare content writer

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Wellspan Health
11.2023 - Current
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health and surgical history for patients
  • Obtained patient medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Certified Medical Assistant

WellSpan Maternal Fetal Medicine
08.2023 - 11.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained vital signs, medical history, medication information
  • Obtaining blood glucose logs from patients and giving to diabetic team for follow up

Certified Medical Assistant

WellSpan Plastic Surgery
01.2021 - 11.2022
  • Sanitized, restocked, and organized exam rooms
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, and other physician instructions
  • Efficiently initiated 20+ insurance prior authorizations per week for patient procedures
  • Completed around 40+ prior authorizations in month for procedures; giving additional information if denied- taking proper steps if went into medical review
  • Updated and checked expiration dates on med box with included specific medications, along with medical equipment
  • Extensive chart prepping for patient care each week
  • Retrieving incoming and outgoing calls, scheduling appointments
  • Clerical duties such as checking patients in and out

Certified Medical Assistant

LGHP East Petersburg Family Medicine
11.2012 - 01.2021
  • Taught patients about medications, procedures, and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs
  • Completed 30+ prior authorizations for procedures, medications, and imaging tests
  • Handling triage phone calls and relaying to provider for next steps
  • Prepared and administered medications and/or vaccinations
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Medical Assistant

Dermatology Associates Of Lancaster
06.2011 - 10.2012
  • Obtained & documented vital signs and health history for patients
  • High patient volume 60-70 patients per day
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
  • Assisted provider with cosmetic procedures such as Botox, Juvederm, laser hair removal, tattoo removal
  • Administered TB test prior to patient starting on medication such as Humira or Enbrel
  • Assisted physician with office surgeries to treat various skin cancers
  • Collected, prepared, and sent of specimens to pathology
  • Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
  • Gathered and set up equipment, tools and supplies and arrange instruments according to physician's preference
  • Removed sutures, staples
  • Assisted with dressing changes and post op care

Medical Assistant /Medical Assistant Extern

Cornerstone Family Health Associates
11.2010 - 06.2011
  • Obtained client medical history, medication information, symptoms and allergies
  • Welcomed patients and inquired about wellbeing since last treatment
  • Submitted prescriptions to pharmacy via phone, fax or web
  • Obtained accurate medical histories from patients, highlighting critical information
  • Performed various point of care testing such as: urinalysis, drug testing, monofilament testing, etc
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted physician with vasectomies
  • Performed phlebotomy
  • Administered various vaccines and/or immunizations as directed by physician or provider
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Tracked collected specimens by initialing, dating and noting times of collection.

Education

Associates In Specialized Business And Technology - Medical Assistanting

York Technical Institute
Lancaster, PA
02.2011

Skills

  • Microsoft Office
  • Types 75 WPM
  • Strong Written and Oral Communication Skills
  • Active Listening and Consultative Skills
  • Outstanding Interpersonal and Relationship-Building Skills
  • Project Management Skills
  • Problem Solving and Decision Making
  • Organizational Skills and the Ability to Prioritize
  • Time Management and Ability to Meet Deadlines with Quick Turnaround Times

Accomplishments

  • Recognized for going above and beyond the call of duty
  • Maintained 3.9 GPA
  • Member of the Alpha Beta Kappa society
  • Received student ambassador award for my attendance and leadership skills

Certification

BLS

Timeline

Certified Medical Assistant

Wellspan Health
11.2023 - Current

Certified Medical Assistant

WellSpan Maternal Fetal Medicine
08.2023 - 11.2023

Certified Medical Assistant

WellSpan Plastic Surgery
01.2021 - 11.2022

Certified Medical Assistant

LGHP East Petersburg Family Medicine
11.2012 - 01.2021

Medical Assistant

Dermatology Associates Of Lancaster
06.2011 - 10.2012

Medical Assistant /Medical Assistant Extern

Cornerstone Family Health Associates
11.2010 - 06.2011

Associates In Specialized Business And Technology - Medical Assistanting

York Technical Institute

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Nichole Silva