Nicki Gonzales
San Antonio,Texas
Overview
6
6
years of professional experience
Work History
Receptionist
Lee Dental Centers
12.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Cashier
H.E.B
08.2021 - Current
- Provided excellent customer service by greeting customers and offering assistance
- Operated cash register and accurately processed payments, returns, and exchanges.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Graduate Assistant
Texas A&M University - Kingsville ; Cheer
08.2022 - 05.2023
- Demonstrated leadership qualities while encouraging respect for authority figures
- Utilized strong communication skills to create a positive learning environment for athletes.
- Developed individualized training programs for athletes, resulting in increased physical fitness and endurance.
- Mentored student-athletes on academic and personal growth, contributing to their overall success both on and off the field.
- Conducted thorough game analysis, identifying areas of improvement and adapting coaching methods accordingly.
Assistant Manager
Big House Burgers
10.2020 - 09.2021
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
Court Monitor
Urban Air Adventure Park
07.2019 - 02.2020
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Enforced park rules and regulations to maintain a safe environment for visitors.
Restaurant Hostess
Logan's Roadhouse
01.2018 - 11.2018
- Greeted customers promptly and courteously upon their arrival to the restaurant
- Helped bus tables and ran food to patrons during high-volume periods.
Education
Bachelor of Arts (B.A.) - Criminal Justice
Texas A&M University-Kingsville
Kingsville, TX12.2022
Associates in General Studies -
Texas State Technical College
Harlingen, TX05.2020
Skills
- Scheduling
- File Management
- Office Management
- Data Entry
Contact - Skills
- Alumni Relations
- Verbal and Written Communication
- Nondiscriminatory Practices
- Critical Thinking
- Complex Problem-Solving
- Hospitality and Accommodation
- Customer Relationship Management
- Customer Service and Satisfaction
Awards
- Fall 2020 - Dean's List
- Spring 2022 - Honor Roll
Extracurricular Activities
- Cheer program
- Law Society Club
Timeline
Receptionist
Lee Dental Centers
12.2023 - Current
Graduate Assistant
Texas A&M University - Kingsville ; Cheer
08.2022 - 05.2023
Cashier
H.E.B
08.2021 - Current
Assistant Manager
Big House Burgers
10.2020 - 09.2021
Court Monitor
Urban Air Adventure Park
07.2019 - 02.2020
Restaurant Hostess
Logan's Roadhouse
01.2018 - 11.2018
Bachelor of Arts (B.A.) - Criminal Justice
Texas A&M University-Kingsville
Associates in General Studies -
Texas State Technical College
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