Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicolas Rogers

Las Vegas,NV

Summary

Dynamic and results-driven professional with extensive experience in customer service management. Proven track record in complaint resolution and team building, enhancing operational efficiency and guest satisfaction. Skilled in cost reduction and advanced computer applications, consistently delivering exceptional dining experiences and fostering high-performance teams.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Server

Crepe Expectations
Las Vegas, Nevada
01.2024 - Current
  • Enhanced dining experience by providing exceptional customer service consistently.
  • Managed food and beverage orders with precision and efficiency.
  • Maintained dining area and service stations for cleanliness and organization.

Kitchen Lead

Chick-Fil-A
Las Vegas, NV
01.2022 - 01.2024
  • Ensure operational excellence and food quality
  • Build and coach high-performance teams
  • Implement cost-reduction procedures
  • Maintain a safe work environment
  • Collaborate with department leaders

General Manager

Twisted Sourdough Pizza
Las Vegas, NV
01.2021 - 01.2022
  • Ensure service standards and handle guest complaints
  • Monitor food inventories and cleanliness
  • Schedule staff and manage hiring, training, and discipline

Line Cook

SkinnyFats
Las Vegas, NV
01.2019 - 01.2021
  • Manage kitchen setup and breakdown
  • Ensure health and sanitization compliance
  • Lead and improve other line cooks' performance

Shift Manager

Sonic Drive Thru
Las Vegas, NV
01.2017 - 01.2019
  • Assist in daily operations and food quality management
  • Order inventory and schedule employees

Warehouse Associate

PBD Worldwide
Laurel, MD
01.2016 - 01.2017
  • Guide staff and maintain productivity
  • Verify shipments and manage inventory
  • Perform monthly inventory checks and handle shipment packaging

Crew Member

Chipotle
Laurel, MD
01.2015 - 01.2016
  • Provide guest services and maintain portion control
  • Handle transactions and follow safety procedures

Shift Leader

Dunkin Donuts
Washington D.C.
01.2012 - 01.2015
  • Open and close the store
  • Lead a team and maintain store cleanliness
  • Ensure sales and labor protocol compliance

Education

Some College (No Degree) - Electrical

National Technical Institute
Henderson

High school Diploma -

Anne Arundel Community College
Arnold, MD

Skills

  • Customer service management
  • Complaint resolution
  • Retail operations
  • Sales improvement
  • Team building
  • Cost reduction
  • Advanced computer applications

Certification

  • OSHA 10

Timeline

Server

Crepe Expectations
01.2024 - Current

Kitchen Lead

Chick-Fil-A
01.2022 - 01.2024

General Manager

Twisted Sourdough Pizza
01.2021 - 01.2022

Line Cook

SkinnyFats
01.2019 - 01.2021

Shift Manager

Sonic Drive Thru
01.2017 - 01.2019

Warehouse Associate

PBD Worldwide
01.2016 - 01.2017

Crew Member

Chipotle
01.2015 - 01.2016

Shift Leader

Dunkin Donuts
01.2012 - 01.2015

Some College (No Degree) - Electrical

National Technical Institute

High school Diploma -

Anne Arundel Community College

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