Nicole Araya Mejias

Schedule appointment for colonoscopies and office visits

Answer medical questions

Fill prescriptions

Transfer call to nurses for symptoms

• Handled customer inquiries and complaints regarding billing issues via telephone, email, and other communication channels.
• Processed payments received from customers by mail or online banking systems.
• Maintained accurate records of customer interactions and transactions.

• Greeted and checked in patients, updating patient information in computer system.
• Verified insurance coverage for appointments and collected co-payments as required.
• Scheduled patient appointments, verifying accuracy of appointment times with providers.

• Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
• Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring