Nicole Barto
Pittston,PA
Overview
2
2
years of professional experience
Work History
Hostess
Mohegan Pennsylvania
03.2023 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Hostess
Buffalo Wild Wings
11.2021 - 05.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachelor of Arts - Visual Arts
Keystone College
La Plume, PA05.2023
Skills
- Guest Complaint Resolution
- Server Support
- Complaint Handling
- Customer Service
- Guest Engagement
- Food Running
- Table Bussing
- Table Setting Knowledge
- Upselling
- Cleaning and Sanitation
- Guest Relations
- Menu Memorization
- Phone etiquette
Timeline
Hostess
Mohegan Pennsylvania
03.2023 - Current
Hostess
Buffalo Wild Wings
11.2021 - 05.2023
Bachelor of Arts - Visual Arts
Keystone College
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