Overview
Work History
Education
Skills
Timeline
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Nicole Barto

Pittston,PA

Overview

2
2
years of professional experience

Work History

Hostess

Mohegan Pennsylvania
03.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Hostess

Buffalo Wild Wings
11.2021 - 05.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

Bachelor of Arts - Visual Arts

Keystone College
La Plume, PA
05.2023

Skills

  • Guest Complaint Resolution
  • Server Support
  • Complaint Handling
  • Customer Service
  • Guest Engagement
  • Food Running
  • Table Bussing
  • Table Setting Knowledge
  • Upselling
  • Cleaning and Sanitation
  • Guest Relations
  • Menu Memorization
  • Phone etiquette

Timeline

Hostess

Mohegan Pennsylvania
03.2023 - Current

Hostess

Buffalo Wild Wings
11.2021 - 05.2023

Bachelor of Arts - Visual Arts

Keystone College

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Nicole Barto