Nicole Brown
Direct Auto & Life Insurance
Deltona
31
years of professional experience
Accomplished professional with extensive expertise in insurance sales and customer service. Skilled in identifying client needs and implementing tailored solutions that enhance retention and drive revenue.
Work History
Insurance Sales Agent
12 Years 10 Months- Led sales team to achieve target goals through strategic planning and performance tracking.
- Increased overall revenue with targeted upselling initiatives based on customer needs analysis and buying patterns.
- Mentored new Sales Agents, providing guidance and support to help them reach their full potential.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built relationships with customers and community to establish long-term business growth.
Customer Service Representative
2 Years 4 Months- Resolved customer inquiries efficiently, ensuring satisfaction and retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
2 Years 6 Months- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
1 Year 1 Month- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
2 Years 9 Months- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
2 Years 4 Months- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
4 Years 4 Months- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Maintained comprehensive knowledge of insurance products to provide accurate information to clients.
- Processed policy changes and renewals efficiently, ensuring compliance with company guidelines.
Education
High School Diploma
Skills
Licensed insurance agent
Insurance policy sales
Policy sales
Commercial lines
Sales strategies
Quotes and sales
Customer service
Client retention
Customer follow-up
Policy renewals
Customer referrals
Negotiation strategies
Product knowledge
Timeline
Insurance Sales Agent
Direct Auto & Life Insurance
05.2012 - 03.2025Read More
Customer Service Representative
Webb Insurance
12.2010 - 04.2013Read More
Customer Service Representative
Blackadar Insurance
10.2007 - 04.2010Read More
Customer Service Representative
Fed Usa
05.2005 - 06.2006Read More
Customer Service Representative
Federated Agency Group
07.2000 - 04.2003Read More
Customer Service Representative
Nationwide Insurance
12.1999 - 04.2002Read More
Customer Service Representative
A Aut0 Insurance World
03.1994 - 07.1998Read More
Fort Edward High
High School Diploma
Read More