Nicole Burgess
Gainesville,Florida
Summary
Dynamic professional with extensive experience in small business operations and customer service, notably as Co-Owner of Odd Eatz, LLC. Proven track record in enhancing customer satisfaction and optimizing financial management. Skilled in decision-making and records management, consistently driving operational efficiency and compliance in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Co-Owner
Odd Eatz, LLC
Gainesville, FL
03.2020 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
Transit Operator (Bus Driver)
City of Gainesville, FL - Government
Gainesville, FL
03.2015 - 05.2020
- Achieved higher on-time performance with strict adherence to schedules and effective route planning.
- Assisted in the training of new Transit Operators, sharing expertise and best practices for successful job performance.
- Completed required paperwork, including timesheets, incident reports, and maintenance logs to ensure accurate recordkeeping.
- Assisted passengers with disabilities, ensuring a comfortable and accessible travel experience.
- Participated in ongoing training programs to stay current on industry regulations and best practices for safe transit operations.
- Enhanced safety standards by conducting regular vehicle inspections and maintenance checks.
General Manager
McDonald's of Gainesville
Gainesville, FL
09.2001 - 03.2015
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
Criminal Justice
Rasmussen College
Lake Elmo, MNHigh School Diploma - Gender Studies
Gainesville High School
Gainesville, FL06.2000
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Records management
- Operations management
- Inventory management
Timeline
Co-Owner
Odd Eatz, LLC
03.2020 - Current
Transit Operator (Bus Driver)
City of Gainesville, FL - Government
03.2015 - 05.2020
General Manager
McDonald's of Gainesville
09.2001 - 03.2015
Criminal Justice
Rasmussen College
High School Diploma - Gender Studies
Gainesville High School