Nicole Del Rio
Miami,FL
Summary
Polite and accommodating bringing 3 years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Four points by Sheraton Miami Airport
Miami, FL
02.2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Explained policies and procedures to visitors.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Sales Associate
Burlington
Miami, FL
12.2019 - 02.2021
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
Cashier
KFC Taco Bell
Hialeah, FL
08.2019 - 02.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Imater Preparatory Academy High School
Hialeah, FL05.2020
Associate of Science - Diagnostic Medical Sonography
Miami Dade College
Miami, FLSkills
- Verbal and Written Communication
- Positive Attitude and Energetic
- Microsoft Office Suite
- Multi-Line Phone Systems
- Microsoft Office
- Call Answering and Routing
- Multitasking and Prioritization
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Four points by Sheraton Miami Airport
02.2021 - Current
Sales Associate
Burlington
12.2019 - 02.2021
Cashier
KFC Taco Bell
08.2019 - 02.2021
Associate of Science - Diagnostic Medical Sonography
Miami Dade College
High School Diploma -
Imater Preparatory Academy High School