Nicole Glowinke
Oswego,IL
Summary
Hi, my name is Nicole Glowinke. I graduated from Oswego High School, where I was part of the band program, including Pep band and marching band. After school, I was a coach for the Aurora Speed Club. I also worked as a trainer at McDonald's, helping all the new hires that came in. These helped me develop leadership, teamwork, organizational, and communication skills. Currently, I am attending Carroll University with an animal behavior major and a psychology minor to help me pursue my goal of being a veterinary technician.
Overview
7
7
years of professional experience
Work History
Crew Member
Carroll University
Waukesha, WI
08.2025 - Current
- Monitored inventory levels and reported shortages to management for timely restocking.
- Trained new crew members on proper food handling techniques and operational procedures.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Replenished serving stations with fresh food and cleaned up spills.
Crew Member
McDonald's
Yorkville IL
06.2023 - Current
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Vet Volunteer
Vida
Costa Rica
05.2024 - 05.2024
- Collaborated with team members to distribute educational materials to underserved populations.
- Facilitated communication between team members to foster a collaborative work environment.
- Helped vets with medication by drawing them up based on body weight and getting them checked in
- Spoke with people about how to care for their animal after their visit
- Helped in spay/neuter operations
- Placed catheters and breathing tubes in both cats and dogs
- Basic examinations of animals before their operation
Crew Member
McAllister's Deli
Montgomery IL
01.2022 - 05.2023
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Fostered positive team environment by assisting coworkers during rush periods.
Crew Member
Chipotle
Oswego, IL
10.2022 - 01.2023
- Prepared food items according to company standards and safety guidelines.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Provided excellent customer service by ensuring timely order fulfillment and addressing inquiries.
- Collaborated with team members to optimize workflow during peak hours.
- Adapted quickly to changing tasks and responsibilities in a fast-paced environment.
- Contributed to daily operations by following health regulations and quality assurance protocols.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Trainer
McDonald's
Oswego, IL
08.2019 - 10.2022
- Trained new crew members on operational procedures and customer service standards.
- Assisted management in maintaining high quality and efficiency during peak hours.
- Monitored crew performance, providing feedback to ensure adherence to company policies.
- Implemented training programs that improved team productivity and service consistency.
- Facilitated communication between management and crew to address operational challenges effectively.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Education
Bachelor of Science - Animal Behavior
Carroll University
Waukesha, WIHigh School Diploma -
Oswego High School
Oswego, IL05.2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Problem-solving
- Cleaning
- Customer engagement
- Cleaning and sanitizing
- Taking orders
- Flexible schedule
- Integrity and honesty
- Verbal and written communication
- Store opening and closing
- Crew leadership
- Hospitality service expertise
- Valid Driver's license
- Willingness to learn
- Workplace safety
- Team contributions
Timeline
Crew Member
Carroll University
08.2025 - Current
Vet Volunteer
Vida
05.2024 - 05.2024
Crew Member
McDonald's
06.2023 - Current
Crew Member
Chipotle
10.2022 - 01.2023
Crew Member
McAllister's Deli
01.2022 - 05.2023
Crew Trainer
McDonald's
08.2019 - 10.2022
Bachelor of Science - Animal Behavior
Carroll University
High School Diploma -
Oswego High School