Nicole Handy
San Francisco,CA
Summary
Dedicated individual with an extensive background in clinical and administrative medical assisting; with 10+ years of experience in high-volume office environments which focused on delivering exceptional patient-focused, clinical, administrative and operational support for professionals. Detail-oriented and driven; with good interpersonal and communication skills who has an innate ability to adapt to new environments and processes quickly and effectively.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
Aesthetic Dermatology Inc.
Mill Valley, CA
10.2016 - Current
- Works independently with multiple EMR systems as well as collaborates directly with physicians to schedule and confirm patient appointments for diagnostic, surgical and consultation services.
- Handled all pathology, incoming and outgoing slides, documented diagnoses and relayed results to patients
- Observed strict adherence to infection control protocols within the OR environment.
- Educated patients about post-operative instructions including wound care, activity restrictions and dietary guidelines.
- Demonstrated knowledge of aseptic technique when handling surgical instruments.
- Documented pertinent information regarding each patient's case in electronic health records.
- Inspected sterile supplies for expiration date compliance prior to use in surgical procedures.
- Monitored inventory levels of medical supplies and restocked shelves as needed.
- Prepared operating rooms and equipment for surgical procedures by sterilizing instruments, setting up tables, arranging supplies, and ensuring patient safety.
- Assisted surgeons during operations by passing instruments, retracting tissue, cutting sutures and suctioning fluids.
Certified Medical Assistant
Dermatology Surgical and Medical Group
Santa Cruz, CA
07.2013 - 10.2016
- Organized charts, documents and supplies to maintain team productivity.
- Assisted in MOHs surgery and other major/minor office procedures including liposuction, biopsies, incision checks, suture removal
- Prepared specimens for laboratory analysis according to established protocols and guidelines.
- Organized instruments and supplies to optimize surgical team efficiency.
- Provided surgical support to help surgeon execute safe operations and procedures resulting in positive patient outcomes.
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Sterilized surgical equipment between uses per infection control protocols.
- Provided clerical support to physicians during office hours, including scribing/documenting medical office visits and procedures, scheduling follow-up appointments and ordering supplies as needed.
Front Office Manager
Action Urgent Care
San Jose, CA
06.2011 - 07.2013
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed patient and insurance payments, processed invoices, maintained thorough records of all payments and invoices and ran daily and monthly balance reports
- Managed all practitioner's calenders, office operations, office inventory and office maintenance
Education
Bachelor of Science - Health Administation
San Jose State University
San Jose, CA06.2013
Associate of Science - Medical Assisting, Administrative and Clinical
Cabrillo College
Aptos, CA06.2011
Skills
- Office Coordination and Schedule Management
- Advanced Microsoft Office, Microsoft Excel, Google Suite, PowerPoint knowledge
- Proficiency in multiple EMR systems and Scribe/Data Entry Expertise
- Clinical applications
- Extensive medical terminology, pathology, anatomy and physiology knowledge
- MOHs Surgery and Skin Cancer Surgery Assistance
- Surgery/Procedure Preparation
- Proficiency in Sterilization Procedures and Infection Control
- Supply and Inventory Management
Timeline
Certified Medical Assistant
Aesthetic Dermatology Inc.
10.2016 - Current
Certified Medical Assistant
Dermatology Surgical and Medical Group
07.2013 - 10.2016
Front Office Manager
Action Urgent Care
06.2011 - 07.2013
Bachelor of Science - Health Administation
San Jose State University
Associate of Science - Medical Assisting, Administrative and Clinical
Cabrillo College
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