Nicole Harrison
Columbia,Missouri
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server
Shady Gators
04.2023 - Current
Server
Longhorn Steakhouse
01.2023 - 05.2023
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
Server Shift Leader
TopGolf
03.2022 - 08.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Head Food Runner
TopGolf
01.2020 - 07.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Restocked food supplies in kitchen and organized storage areas.
Education
Bachelor of Arts - Sports Management
University of Missouri - Columbia
Columbia, MO05.2025
Associate of Arts - General Education
Waubonsee Community College
Sugar Grove, IL05.2022
Skills
- Daily Specials Memorization
- Service Prioritization
- Guest Relations Management
- Customer Service
- Cooperative Attitude
- Strength and Agility Training
- Time Management
- Flexibility and Adaptability
Timeline
Server
Shady Gators
04.2023 - Current
Server
Longhorn Steakhouse
01.2023 - 05.2023
Server Shift Leader
TopGolf
03.2022 - 08.2022
Head Food Runner
TopGolf
01.2020 - 07.2020
Bachelor of Arts - Sports Management
University of Missouri - Columbia
Associate of Arts - General Education
Waubonsee Community College
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