Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Hernandez

Copperas Cove,TX

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

4
4
years of professional experience

Work History

Patient Care Coordinator

Ace Dental Of Killeen
01.2023 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.

Patient’s Coordinator

Killeen Modern Dentistry
04.2022 - 01.2023
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Delivered excellent patient experiences and direct care.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.

Front Desk Receptionist

Pediatric Center Eddie D Thomas MD
02.2022 - 03.2022
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.

CNA

Help At Home
12.2021 - 02.2022
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient information and care activities in electronic health record.

Front Desk Receptionist

Advent Health Family Medicine Rural Clinics
08.2021 - 10.2021
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

CNA

Coastal Home Care
11.2019 - 06.2021
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated patients and family members on best home care practices for healing and recovery.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Education

Central Texas College
Killeen, TX

High School Diploma - General Studies

Liberty County High School
Hinesville, GA
05.2019

Skills

  • Benefits Explanations
  • Medical Terminology
  • Patient Records Management
  • Medical History Documentation
  • Insurance Verification
  • Patient Registration
  • Bilingual in Spanish and English
  • Schedule Coordination
  • Payment Collection
  • Insurance Authorizations
  • Patient Referral

Timeline

Patient Care Coordinator

Ace Dental Of Killeen
01.2023 - Current

Patient’s Coordinator

Killeen Modern Dentistry
04.2022 - 01.2023

Front Desk Receptionist

Pediatric Center Eddie D Thomas MD
02.2022 - 03.2022

CNA

Help At Home
12.2021 - 02.2022

Front Desk Receptionist

Advent Health Family Medicine Rural Clinics
08.2021 - 10.2021

CNA

Coastal Home Care
11.2019 - 06.2021

Central Texas College

High School Diploma - General Studies

Liberty County High School

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