Nicole Jakobsen
Riverview,FL
Summary
Reliable candidate offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Cashier
Marshalls
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Worked closely with shift manager to solve problems and handle customer concerns.
Barista
Starbucks
11.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Processing Associate
Goodwill
06.2022 - 08.2022
- Identified and resolved process issues to drive optimal workflow and business growth.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Prioritized initiatives to increase success rates of strategic projects.
- Implemented continuous improvement metrics to streamline workflows and reduce waste.
Volunteer
Marine Run
04.2020 - 04.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
A.S Paralegal Studies - Legal Studies
Hillsborough Community College
Tampa, FL08.2025
High School Diploma -
Sumner High School
Riverview, FL05.2022
Skills
- Customer Assistance
- Product Restocking
- Cash Handling
- Payment Processing and Return
- Sales Expertise
- Loyalty Program Promotion
- Refunds and Exchanges
- Communication skills
- Attention to Detail
- Proofreading
- Problem Solving
- Workload Management
- Customer Service
Timeline
Cashier
Marshalls
07.2023 - Current
Barista
Starbucks
11.2022 - 02.2023
Processing Associate
Goodwill
06.2022 - 08.2022
Volunteer
Marine Run
04.2020 - 04.2020
A.S Paralegal Studies - Legal Studies
Hillsborough Community College
High School Diploma -
Sumner High School
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