Nicole Jobe
Walton,KY
Summary
Dynamic Account Coordinator at CEVA Logistics with a proven track record in enhancing customer satisfaction through effective account management and problem resolution. Skilled in utilizing AS400 for data processing and fostering strong client relationships, I excel in delivering insights that drive performance improvements and operational efficiency.
Overview
15
15
years of professional experience
Work History
Account Coordinator
CEVA Logistics
02.2012 - Current
- Assisted in managing client accounts, ensuring all inquiries were addressed promptly.
- Processed client data using AS400 system.
- Monitored account performance metrics, providing insights to improve customer satisfaction.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Escalated issues to appropriate channels as necessary.
- Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
- Facilitated weekly status reports, project documentation and client billing.
Asst. Manager Drug GM
Kroger
09.2010 - 02.2012
- Led initiatives to enhance operational efficiency and streamline service delivery processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Managed inventory systems to ensure adequate stock levels and reduce wastage.
Education
High School Diploma -
Marietta High School
Marietta, OH05-2010
Skills
- Customer service
- Account management
- Order management
- Troubleshooting and problem resolution
Timeline
Account Coordinator
CEVA Logistics
02.2012 - Current
Asst. Manager Drug GM
Kroger
09.2010 - 02.2012
High School Diploma -
Marietta High School
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