Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Leyva

Strasburg,CO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

3
3
years of professional experience

Work History

Crew Member

McDonald's Restaurant
Bennett, Colorado
10.2025 - Current
  • Maintained cleanliness of work areas, supporting compliance with health regulations and promoting a safe environment.
  • Restocked supplies and ingredients to support continuous food preparation operations.
  • Collaborated with team members to achieve service goals during peak shifts, enhancing customer satisfaction.
  • Followed company procedures for cash handling and register operations accurately.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints professionally, improving guest satisfaction and loyalty.

Assistant Manager

Fire Wings
Aurora, CO
09.2023 - 08.2025
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved customer complaints to improve satisfaction and foster loyalty.
  • Trained new team members on customer service standards and procedures.
  • Promoted special events and menu items to support marketing initiatives.
  • Mediated conflicts between team members to maintain a positive work environment.
  • Maintained up-to-date knowledge of company products and services.

Education

High School Diploma -

Goal Academy
Aurora, CO
05-2025

Associate of Science - Radiologic Technologist

Community College of Denver
Denver, CO
03-2026

Skills

  • Customer service
  • Teamwork effectiveness
  • Team collaboration
  • Task prioritization
  • Time management
  • Multitasking and organization
  • Escalation management
  • Critical thinking
  • Calm demeanor
  • Microsoft office expertise

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Crew Member

McDonald's Restaurant
10.2025 - Current

Assistant Manager

Fire Wings
09.2023 - 08.2025

High School Diploma -

Goal Academy

Associate of Science - Radiologic Technologist

Community College of Denver
Nicole Leyva