Nicole Lueck
Wind Lake,WI
Summary
Accomplished Store Director with a proven track record at Roundys/Kroger, leading over 125 employees across multiple locations. Expert in retail management and inventory control, I excel in driving sales growth and enhancing customer experience through effective leadership and staff development. Skilled in leveraging people management and operational insights to significantly improve profitability and team performance.
Overview
25
25
years of professional experience
Work History
Store Director
Roundys/Kroger
Menomonee Falls, WI
11.2021 - Current
- Managed team of over 125 employees at 3 different store locations.
- Analyzed operating and financial statements for profitability ratios.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Store Manager
Roundys/Kroger
Mukwonago
02.2018 - 11.2021
Special Projects
Roundys/Kroger
Milwaukee, WI
01.2017 - 02.2018
- Helped coach, teach, and train entire Roundys division on the new Kroger systems.
- Worked side by side with store leadership and staff, to help them learn how to use Kroger systems.
Assistant Store Manager
Roundys/Kroger
New Berlin, WI
09.2008 - 01.2017
- I was a Service Operations Manager and also an Assistant manager during this timeframe, and at numerous store locations.
Front End Manager
Roundys
Muskego, WI
05.1999 - 09.2008
- Oversaw cash handling procedures
- Monitored cash drawers in up to 15 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Bachelor Of Business Administration - General Business
Uw-Whitewater
Whitewater, WIBachelor Of Arts - Sociology
Uw-Whitewater
Whitewater, WIBachelor Of Arts - Criminal Justice
Uw-Whitewater
Whitewater, WISkills
- Sales Leadership
- Staff Leadership
- People Management
- Store operations
- Retail Management
- Retail Inventory Management
- Leadership Development
- Positive Customer experience
Timeline
Store Director
Roundys/Kroger
11.2021 - Current
Assistant Store Manager
Roundys/Kroger
02.2018 - 11.2021
Special Projects
Roundys/Kroger
01.2017 - 02.2018
Assistant Store Manager
Roundys/Kroger
09.2008 - 01.2017
Front End Manager
Roundys
05.1999 - 09.2008
Bachelor Of Business Administration - General Business
Uw-Whitewater
Bachelor Of Arts - Sociology
Uw-Whitewater
Bachelor Of Arts - Criminal Justice
Uw-Whitewater