Nicole McCauley
Galloway,NJ
Summary
Forward-thinking professional bringing more than 8 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
12
12
years of professional experience
Work History
Practice Manager
Village Medical
Northfield, NJ
07.2015 - Current
- Created and implemented organizational policies and procedures.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw facility maintenance projects, ensuring safe and comfortable environment for both patients and staff members.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Consulted with healthcare professionals on business decisions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures for effective management.
- Developed close working relationships with front office and back office staff.
- Provided supervision and management to team of support personnel.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Supervised team of 25 office personnel.
Certified Medical Assistant
Accent Head & Neck Group
Linwood, NJ
02.2014 - 07.2015
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
South Jersey Family Medical Center
Pleasantville, NJ
06.2012 - 09.2013
- Maintained accuracy, completeness, and security for medical records and health information.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Education
Associate of Applied Science - Business Administration
College of Southern Nevada
Las Vegas, NVNursing
Atlantic Cape Community College
Mays Landing, NJAssociate of Applied Science - Nursing
Jersey College of Nursing
Jenkintown, PA04.2026
Skills
- Patient Safety
- Codes Compliance
- Employee Performance Evaluations
- Budget Oversight
- Performance Metrics
- Process Improvement
- Performance monitoring
- Staff Management
- Profitability Strategies
- Service Utilization Improvement
- Project Oversight
- Clinical Staff Management
- Policy Implementation
- Immunizations
Timeline
Practice Manager
Village Medical
07.2015 - Current
Certified Medical Assistant
Accent Head & Neck Group
02.2014 - 07.2015
Medical Assistant
South Jersey Family Medical Center
06.2012 - 09.2013
Associate of Applied Science - Business Administration
College of Southern Nevada
Nursing
Atlantic Cape Community College
Associate of Applied Science - Nursing
Jersey College of Nursing