Nicole McCauley
Galloway,NJ
Summary
Forward-thinking professional bringing more than 8 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
12
12
years of professional experience
Work History
Practice Manager
Village Medical
07.2015 - Current
- Created and implemented organizational policies and procedures.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw facility maintenance projects, ensuring safe and comfortable environment for both patients and staff members.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Boosted staff morale by offering constructive feedback and specific direction.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Consulted with healthcare professionals on business decisions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures for effective management.
- Developed close working relationships with front office and back office staff.
- Provided supervision and management to team of support personnel.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Supervised team of 25 office personnel.
Certified Medical Assistant
Accent Head & Neck Group
02.2014 - 07.2015
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
South Jersey Family Medical Center
06.2012 - 09.2013
- Maintained accuracy, completeness, and security for medical records and health information.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Education
Associate of Applied Science - Business Administration
College of Southern Nevada
Las Vegas, NVNursing
Atlantic Cape Community College
Mays Landing, NJAssociate of Applied Science - Nursing
Jersey College of Nursing
Jenkintown, PA04.2026
Skills
- Patient Safety
- Codes Compliance
- Employee Performance Evaluations
- Budget Oversight
- Performance Metrics
- Process Improvement
- Performance monitoring
- Staff Management
- Profitability Strategies
- Service Utilization Improvement
- Project Oversight
- Clinical Staff Management
- Policy Implementation
- Immunizations
Timeline
Practice Manager
Village Medical
07.2015 - Current
Certified Medical Assistant
Accent Head & Neck Group
02.2014 - 07.2015
Medical Assistant
South Jersey Family Medical Center
06.2012 - 09.2013
Associate of Applied Science - Business Administration
College of Southern Nevada
Nursing
Atlantic Cape Community College
Associate of Applied Science - Nursing
Jersey College of Nursing
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