Nicole Moore
Esthetician
Huntsville,TX
Summary
Results-driven professional with extensive experience in customer service. Known for effective multitasking, problem-solving abilities, and attention to detail, consistently delivering exceptional service while maximizing profitability and ensuring compliance with health regulations.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Bar Manager
Tipsy Tios Cantina & Grill
08.2022 - 09.2025
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Developed and implemented specialty cocktail menu, enhancing customer experience and driving sales.
- Managed inventory control, bar and kitchen products. Based on current sales and specials/events.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Server
Shogun Japanese Restaurant And Sushi Bar
01.2020 - 10.2021
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new servers on menu offerings and restaurant procedures, fostering team cohesion.
- Implemented upselling techniques that increased average check amounts during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Shogun Japanese Restaurant And Sushi Bar
04.2019 - 09.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
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- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Education
GED -
Texas Education Agency
Esthetician License (in Progress- Est. July/aug) - Esthetics
The Facial And Wellness Society
07.2026
Skills
- Team leadership
- Multitasking Abilities
- Problem-solving
- Inventory management
- Health codes compliance
- Relationship building
- Service-oriented mindset
- Organization and time management
- Decision-making
- Attention to detail
- Flexible and adaptable
Certification
- NCEA Certified
- Barbicide Certification
- Infection Control Certification
- Human Trafficking Awareness Certification
- Domestic Violence Awareness Certification
Timeline
Bar Manager
Tipsy Tios Cantina & Grill
08.2022 - 09.2025
Server
Shogun Japanese Restaurant And Sushi Bar
01.2020 - 10.2021
Server
Shogun Japanese Restaurant And Sushi Bar
04.2019 - 09.2020
Esthetician License (in Progress- Est. July/aug) - Esthetics
The Facial And Wellness Society
GED -
Texas Education Agency