Nicole Mordhorst
Mayer,AZ
Summary
Proven Licensed Dispensing Optician with a track record of enhancing patient satisfaction through exceptional service at Sam’s Club Membership Warehouse. Expert in insurance verification and retail sales, adept at recommending precise eyewear solutions. Increased customer loyalty by mastering eyewear brands and optical orders, leveraging both technical knowledge and interpersonal skills for optimal patient outcomes. Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Overview
18
18
years of professional experience
Work History
Licensed Dispensing Optician
American Vision Partners
Prescott Valley, AZ
06.2023 - Current
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Licensed Dispensing Optician
Sam’s Club Membership Warehouse
Glendale, AZ
06.2006 - 05.2023
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Learned new catalog of items to present current options to patients.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained safe, clean and organized environment to increase patient comfort.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Performed basic vision testing for new patients.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Aided in selection of eyeglass frames based on customer preferences.
Education
Green Mountain High School
Lakewood, COUniversity of Colorado Denver
Aurora, COSkills
- Insurance Verification
- Retail Sales
- Optical orders
- Eyewear brands
Timeline
Licensed Dispensing Optician
American Vision Partners
06.2023 - Current
Licensed Dispensing Optician
Sam’s Club Membership Warehouse
06.2006 - 05.2023
Green Mountain High School
University of Colorado Denver