Nicole Newton
Cincinnati,OH
Summary
Dedicated Medical Technician offering exceptional health care services. Committed to obtaining the highest level of patient satisfaction through ensuring regulatory compliance and adherence to practice standards. Building professional relationships and taking care of the needs of others. Excellent communication and interpersonal skills with patients, families and other healthcare professionals. Personable and always open to new training and obtaining new skills.
Overview
3
3
years of professional experience
Work History
Medical Technician/Scribe
Bennett & Bloom Eye Centers
10.2023 - Current
- Patient work-ups & Charting. New patient work ins, Cataract, Glaucoma, Corneal, & Retinal Evaluations.
- Refractions/Auto Refractions
- IOP Checks ( I Care, Tonopen, Applanation) & Dilation
- OCT/ OPTOS/ ZEISS/TOPOGRAPHY Trained for Ocular Imagery (MAC, RNFL, 3D WIDE)
- HVF
- Dr. data entry/billing during Exams
- Procedure Preparations
- Exceptional patient care
Front Desk Supervisor
Staybridge Suites Hotel
02.2021 - Current
- Greeted and assisted guests at check in and check out.
- Implemented successful strategies to increase customer satisfaction.
- Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
- Guest Reservations and group bookings.
- Training and Performance Evaluations
- Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
- Shift Reports and Filing
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Medical Technician
Kentucky Eye Care
09.2022 - 10.2023
- Patient work-ups & Charting
- Refractions and Manifest Prescriptions
- IOP Checks & Dilation
- OCT Imagery
- HVF
- Administration (Scheduling)
- Dr. Referrals to Specialists
Education
GED -
Stem Academy Cincinnati State Collage
Cincinnati, OH05.2013
Skills
- 15 Years Customer Service Experience
- 6 Years of Leadership Experience ( General Manager,Supervisor)
- Up-to date Computer skills
- Multi-Tasking skills
- Medical office administration
- Data Analysis and Documentation
- Maintaining inventory
- Training Procedures
Timeline
Medical Technician/Scribe
Bennett & Bloom Eye Centers
10.2023 - Current
Medical Technician
Kentucky Eye Care
09.2022 - 10.2023
Front Desk Supervisor
Staybridge Suites Hotel
02.2021 - Current
GED -
Stem Academy Cincinnati State Collage
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