NICOLE NORRIS
South Saint Paul,MN
Summary
. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Minnesota Gynecology and Surgery
Edina, MN
09.2004 - 05.2010
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Human Resources Assistant
AIRCRAFT SERVICE INTERNATIONAL GROUP (ASIG)
St Paul, MN
01.2001 - 01.2004
- General administrative duties
- Worked closely with employees with any concerns about their position, such as schedule, pay period, complaints, security background check for MSP airport, following OSHA, HIPPA and airport protocols and regulations.
- Improved onboarding process for new hires, resulting in increased retention rates.
- Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
- Assisted with recruitment efforts, successfully filling open positions in a timely manner.
- Collaborated with management to create fair performance evaluations, promoting employee development and motivation.
- Supported benefits administration, ensuring accurate enrollment and processing of claims for all employees.
- Contributed to strategic HR initiatives through research, analysis, and recommendations on best practices.
- Served as a reliable point of contact for employee inquiries on various topics including benefits, leave policies, and workplace issues.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
Education
General -
Eagan Senior High School
Eagan, MN06.2001
Skills
- ORGANIZATIONAL SKILLS
- MEDICAL RECORDS
- MEDICAL BILLING
- HUMAN RESOURCES
- ADMINISTRATIVE SUPPORT
- INFORMATION PROTECTION
- CUSTOMER RELATIONS
Additional Information
Skills in work environments, Medical Records, Medical privacy regulations, Billing, Human Resources, Customer Service, Reception, Front Desk, Front Office, sales and retail experience, professional and positive attitude, excellent attendance, details and task-oriented, remarkable problem-solving skills, ability to work as a team or be an excellent self-starter, sufficient in some computer knowledge and easily work in a fast-paced environment.
Timeline
Medical Receptionist
Minnesota Gynecology and Surgery
09.2004 - 05.2010
Human Resources Assistant
AIRCRAFT SERVICE INTERNATIONAL GROUP (ASIG)
01.2001 - 01.2004
General -
Eagan Senior High School