NICOLE PAGAN ALEMAN
Orlando
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Xpress Urgent Care
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Food and Beverage Trainer
Walt Disney World Resort
01.2023 - Current
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service
- Greeted and seated guests to provide friendly and welcoming experience
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Cash handling and register.
Disney College Program Internship
Walt Disney World Resort
01.2022 - 01.2023
- Collaborated with senior management on new initiatives to build confidence.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Volunteer
Horses of Hope
01.2021 - 01.2022
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Volunteer
Puerto Rico Manatees Conservation Center
01.2020 - 01.2021
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assist in surgery procedures, husbandry, and rehabilitation of species.
Education
BS Health Services Administration -
University of Central Florida
06-2027
BS Biology and a minor concentration in Pre Veterinary -
Inter American University of Puerto Rico
01.2022
Skills
- Bilingual (English and Spanish)
- Willing to learn
- Guest Experience
- Empathy
- Worker Training
- Multitasking
- Telephone etiquette
- Data entry
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Xpress Urgent Care
09.2024 - Current
Food and Beverage Trainer
Walt Disney World Resort
01.2023 - Current
Disney College Program Internship
Walt Disney World Resort
01.2022 - 01.2023
Volunteer
Horses of Hope
01.2021 - 01.2022
Volunteer
Puerto Rico Manatees Conservation Center
01.2020 - 01.2021
BS Biology and a minor concentration in Pre Veterinary -
Inter American University of Puerto Rico
BS Health Services Administration -
University of Central Florida
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